> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/faq.md).

# FAQ

- [Dialog utilization and an agent utilization calculation](https://help.novatalks.com.ua/en/get-started/faq/utilization.md)
- [IP telephony](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony.md)
- [Connecting IP telephony](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony/connecting-ip-telephony.md)
- [Advantages of IP telephony compared to GSM gateways](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony/advantages-of-ip-telephony-compared-to-gsm-gateways.md)
- [How to retain customers when transitioning from a GSM Gateway to IP Telephony](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony/how-to-retain-customers-when-transitioning-from-a-gsm-gateway-to-ip-telephony.md)