🧩Interface: Conversation Settings and Display

1. Interface on First Interaction

• If the client has not yet interacted with the chat bot:

  • An empty conversation is displayed (the image and hint text can change as needed).

  • To start a dialogue, the client must click "Start Conversation."

  • After that, the chat bot logic is initiated.

1. Interface on Subsequent Interactions

• If the previous dialogue is closed:

  • To start a new dialogue, the client must click "Start Conversation."

  • Then the chat bot logic is initiated.

1. Conversation Display

• The conversation is displayed as a continuous message thread (similar to messaging apps).

• The client enters the conversation directly after clicking the chat icon — there is no need to select a dialogue or click "New Dialogue."

Available Interface Settings

• Color Scheme:

  • Primary color

  • Message block color (without changing text color)

• Texts and Graphics:

  • Button text

  • Organization logo and name

  • Anonymization of agent messages (messages appear from the organization instead of the agent)

  • Texts and image on the chat screen for the client’s first interaction

• Other Settings:

  • Themes: Dark / Light

• Localization