📋Wrap-up Code Mappings

Wrap-up Code Mappings — allows the system to be informed whether an interaction was successful or if another attempt is needed.

For example, if the Dialer reached the client and assigned the call to an agent, but when the agent picked up the phone the client hung up, the agent can select a completion code with the options “Number cannot be called” = false and “Contact cannot be called” = false. In this case, the system will schedule a callback for this contact.

Another example — if the agent reached the subscriber and found out that the number belongs to someone else, the agent can select a completion code with “Number cannot be called” = true and “Contact cannot be called” = false. The system will continue calling this contact, but only using other specified numbers.

All completion codes available in the system are listed in this block. By default, their options are set to “Number cannot be called” = true and “Contact cannot be called” = true, meaning the attempts are considered successful.

For specific completion codes, the switches must be adjusted to the required values.

1. Wrap-up Category — the category to which the code belongs (not used, created for future purposes)

2. Wrap-up Code — all completion codes registered in the system

3. Contact Uncallable — indicates whether further call attempts should be made for the contact

4. Number Uncallable — indicates whether further call attempts should be made for the numberCode — all completion codes registered in the system