The Historical tab contains 10 reports:
Agent Key Performance Indicators by selected Interval, Team, and Inbox
Team Key Performance Indicators by selected Interval and Inbox
Inbox Key Performance Indicators by selected Interval
Agent statuses by a selected Interval
Agent scores by selected Interval, Team, and Inbox
Agent status change events
Customer scores on dialogs
Detailed information about each dialog
Detailed history of communication within a dialog
Labels are assigned to conversation and contact
Last updated 1 year ago
