> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/reports/historical-reports.md).

# Historical reports

The Historical tab contains 10 reports:

<table data-card-size="large" data-view="cards"><thead><tr><th data-type="content-ref"></th><th></th><th></th></tr></thead><tbody><tr><td><a href="/en/get-started/reports/historical-reports/agent-overview-sum.md">Agent Overview Sum Report</a></td><td></td><td>Agent Key Performance Indicators by selected Interval, Team, and Inbox</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/team-overview-sum.md">Team Overview Sum Report</a></td><td></td><td>Team Key Performance Indicators by selected Interval and Inbox</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/inbox-overview-sum.md">Inbox Overview Sum Report</a></td><td></td><td>Inbox Key Performance Indicators by selected Interval</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/agent-availability-sum.md">Agent Availability Sum Report</a></td><td></td><td>Agent statuses by a selected Interval</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/agent-csat-sum.md">Agent CSAT Sum Report</a></td><td></td><td>Agent scores by selected Interval, Team, and Inbox</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/agent-availability-detail.md">Agent Availability Detail Report</a></td><td></td><td>Agent status change events</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/csat-detail.md">CSAT Detail Report</a></td><td></td><td>Customer scores on dialogs</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/dialogs-detail.md">Dialogs Detail Report</a></td><td></td><td>Detailed information about each dialog</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/messages-detail.md">Messages Detail Report</a></td><td></td><td>Detailed history of communication within a dialog</td></tr><tr><td><a href="/en/get-started/reports/historical-reports/tags-detail.md">Tags Detail Report</a></td><td></td><td>Labels are assigned to conversation and contact</td></tr></tbody></table>