πŸ•’Historical reports

The Historical tab contains 10 reports:

Agent Key Performance Indicators by selected Interval, Team, and Inbox

πŸ§‘β€πŸ€β€πŸ§‘Team Overview Sum Report

Team Key Performance Indicators by selected Interval and Inbox

Inbox Key Performance Indicators by selected Interval

Agent statuses by a selected Interval

Agent scores by selected Interval, Team, and Inbox

Agent status change events

Customer scores on dialogs

Detailed information about each dialog

Detailed history of communication within a dialog

🏷️Tags Detail Report

Labels are assigned to conversation and contact

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