🆗Agent Availability Detail Report
Last updated
Last updated
Agent Availability Detail – report that displays an agent's status change events.
General report filters - allow you to select 1 or more possible values of a parameter from a list:
Interval - filter by interval
Date/Time - filter by time
Select Agents - filter by agents
Select events - filter by events
Select event types - filter by event types
Select substatuses - filter by substatuses
List of metrics available for display in the report:
| Metric | Description |
|---|---|
Date/Time
Date and time of status change
Agent
An agent name
Agent ID
An agent ID
Event
Name of an event
Substatus
An agent substatus
Event Type
Event type