🆗Agent Availability Detail Report

Agent Availability Detail – report that displays an agent's status change events.

Filters

General report filters - allow you to select 1 or more possible values of a parameter from a list:

• Interval - filter by interval

• Date/Time - filter by time

• Select Agents - filter by agents

• Select events - filter by events

• Select event types - filter by event types

• Select substatuses - filter by substatuses

Metrics

List of metrics available for display in the report:

Metric	Description
Date/Time	Date and time of status change
Agent	An agent name
Agent ID	An agent ID
Event	Name of an event
Substatus	An agent substatus
Event Type	Event type