# Agent Availability Sum Report

**Agent Availability Sum** – report that displays an agent's statuses by a selected interval.

## Filters

**General report filters** - allow you to select 1 or more possible values of a parameter from a list:

* **Interval** - filter by interval
* **Date/Time** - filter by time
* **Select Agents** - filter by agents

## Metrics

List of metrics available for display in the report:

<table><thead><tr><th width="243">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Date/Time</td><td>The start date and time of an interval</td></tr><tr><td>Agent</td><td>An agent name</td></tr><tr><td>Agent ID</td><td>An agent ID</td></tr><tr><td>Online</td><td>Time spent in Online status</td></tr><tr><td>Busy</td><td>Time spent in Busy status</td></tr><tr><td>Offline</td><td>Time spent in Offline status</td></tr><tr><td>Login</td><td>Time spent in Login</td></tr></tbody></table>