🟢Agent Availability Sum Report

Agent Availability Sum – report that displays an agent's statuses by a selected interval.

Filters

General report filters - allow you to select 1 or more possible values of a parameter from a list:

• Interval - filter by interval

• Date/Time - filter by time

• Select Agents - filter by agents

Metrics

List of metrics available for display in the report:

Metric	Description
Date/Time	The start date and time of an interval
Agent	An agent name
Agent ID	An agent ID
Online	Time spent in Online status
Busy	Time spent in Busy status
Offline	Time spent in Offline status
Login	Time spent in Login