# Agent CSAT Sum Report

**Agent CSAT Sum** – report that displays an agent's scores by selected interval, team, and inbox

## Filters

**General report filters** - allow you to select 1 or more possible values of a parameter from a list:

* **Interval** - filter by interval
* **Date/Time** - filter by time
* **Select Agents** - filter by agents
* **Select Teams** – filter by teams
* **Select Inboxes** – filter by inboxes

## Metrics

List of metrics available for display in the report:

<table><thead><tr><th width="246">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Date/Time</td><td>The start date and time of an interval</td></tr><tr><td>Agent</td><td>An agent name</td></tr><tr><td>Agent ID</td><td>An agent ID</td></tr><tr><td>Inbox</td><td>An inbox name</td></tr><tr><td>Inbox ID</td><td>An inbox ID</td></tr><tr><td>Team</td><td>A team name</td></tr><tr><td>Team ID</td><td>A team ID</td></tr><tr><td>Csat</td><td>Total score for an interval</td></tr><tr><td>Avg csat</td><td>Average score for an interval</td></tr><tr><td>CSAT responses</td><td>The number of scores for an agent per interval</td></tr></tbody></table>

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