😊Agent CSAT Sum Report

Agent CSAT Sum – report that displays an agent's scores by selected interval, team, and inbox

Filters

General report filters - allow you to select 1 or more possible values of a parameter from a list:

• Interval - filter by interval

• Date/Time - filter by time

• Select Agents - filter by agents

• Select Teams – filter by teams

• Select Inboxes – filter by inboxes

Metrics

List of metrics available for display in the report:

Metric	Description
Date/Time	The start date and time of an interval
Agent	An agent name
Agent ID	An agent ID
Inbox	An inbox name
Inbox ID	An inbox ID
Team	A team name
Team ID	A team ID
Csat	Total score for an interval
Avg csat	Average score for an interval
CSAT responses	The number of scores for an agent per interval

For text channels only.