😊Agent CSAT Sum Report
Agent CSAT Sum – report that displays an agent's scores by selected interval, team, and inbox
Filters
General report filters - allow you to select 1 or more possible values of a parameter from a list:
Interval - filter by interval
Date/Time - filter by time
Select Agents - filter by agents
Select Teams – filter by teams
Select Inboxes – filter by inboxes
Metrics
List of metrics available for display in the report:
Metric
Description
Date/Time
The start date and time of an interval
Agent
An agent name
Agent ID
An agent ID
Inbox
An inbox name
Inbox ID
An inbox ID
Team
A team name
Team ID
A team ID
Csat
Total score for an interval
Avg csat
Average score for an interval
CSAT responses
The number of scores for an agent per interval
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