😊Agent CSAT Sum Report
Last updated
Last updated
Agent CSAT Sum – report that displays an agent's scores by selected interval, team, and inbox
General report filters - allow you to select 1 or more possible values of a parameter from a list:
Interval - filter by interval
Date/Time - filter by time
Select Agents - filter by agents
Select Teams – filter by teams
Select Inboxes – filter by inboxes
List of metrics available for display in the report:
| Metric | Description |
|---|---|
For text channels only.
Date/Time
The start date and time of an interval
Agent
An agent name
Agent ID
An agent ID
Inbox
An inbox name
Inbox ID
An inbox ID
Team
A team name
Team ID
A team ID
Csat
Total score for an interval
Avg csat
Average score for an interval
CSAT responses
The number of scores for an agent per interval