# CSAT Detail Report

**CSAT Detail** – report that displays customer scores for dialogs.

## Filters

**General report filters** - allow you to select 1 or more possible values of a parameter from a list:

* **Date/Time** - filter by time
* **Select Agents** - filter by agents
* **Select Inboxes** – filter by inboxes
* **Select Teams** – filter by teams
* **Dialog ID** - filter by dialog ID
* **Conversation ID** - filter by conversation ID
* **Contact ID** - filter by contact ID
* **Select ratings** - filter by scores

## Metrics

List of metrics available for display in the report:

<table><thead><tr><th width="240">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Date/Time</td><td>Date and time of an event</td></tr><tr><td>Rating</td><td>Score</td></tr><tr><td>Agent</td><td>An agent name</td></tr><tr><td>Agent ID</td><td>An agent ID</td></tr><tr><td>Inbox</td><td>An inbox name</td></tr><tr><td>Inbox ID</td><td>An inbox ID</td></tr><tr><td>Team</td><td>A team name</td></tr><tr><td>Team ID</td><td>A team ID</td></tr><tr><td>Dialog ID</td><td>Dialog ID</td></tr><tr><td>Conversation ID</td><td>Conversation ID</td></tr><tr><td>Contact ID</td><td>Contact ID</td></tr><tr><td>Contact name</td><td>Contact name</td></tr><tr><td>Contact email</td><td>Email</td></tr><tr><td>Contact phone number</td><td>Phone</td></tr><tr><td>Contact identifier</td><td>Identifier</td></tr><tr><td>Contact custom attributes</td><td>Custom attributes</td></tr><tr><td>Conversation additional attributes</td><td>Additional conversation attributes</td></tr></tbody></table>

{% hint style="info" %}
Clicking on a value in the Dialog ID, Conversation ID, Contact ID fields takes you to a specified dialog, conversation, or contact.
{% endhint %}