🤩CSAT Detail Report
CSAT Detail – report that displays customer scores for dialogs.
Filters
General report filters - allow you to select 1 or more possible values of a parameter from a list:
Date/Time - filter by time
Select Agents - filter by agents
Select Inboxes – filter by inboxes
Select Teams – filter by teams
Dialog ID - filter by dialog ID
Conversation ID - filter by conversation ID
Contact ID - filter by contact ID
Select ratings - filter by scores
Metrics
List of metrics available for display in the report:
| Metric | Description |
|---|---|
Date/Time | Date and time of an event |
Rating | Score |
Agent | An agent name |
Agent ID | An agent ID |
Inbox | An inbox name |
Inbox ID | An inbox ID |
Team | A team name |
Team ID | A team ID |
Dialog ID | Dialog ID |
Conversation ID | Conversation ID |
Contact ID | Contact ID |
Contact name | Contact name |
Contact email | |
Contact phone number | Phone |
Contact identifier | Identifier |
Contact custom attributes | Custom attributes |
Conversation additional attributes | Additional conversation attributes |
Clicking on a value in the Dialog ID, Conversation ID, Contact ID fields takes you to a specified dialog, conversation, or contact.
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