🤩CSAT Detail Report

CSAT Detail – report that displays customer scores for dialogs.

Filters

General report filters - allow you to select 1 or more possible values of a parameter from a list:

• Date/Time - filter by time

• Select Agents - filter by agents

• Select Inboxes – filter by inboxes

• Select Teams – filter by teams

• Dialog ID - filter by dialog ID

• Conversation ID - filter by conversation ID

• Contact ID - filter by contact ID

• Select ratings - filter by scores

Metrics

List of metrics available for display in the report:

Metric	Description
Date/Time	Date and time of an event
Rating	Score
Agent	An agent name
Agent ID	An agent ID
Inbox	An inbox name
Inbox ID	An inbox ID
Team	A team name
Team ID	A team ID
Dialog ID	Dialog ID
Conversation ID	Conversation ID
Contact ID	Contact ID
Contact name	Contact name
Contact email	Email
Contact phone number	Phone
Contact identifier	Identifier
Contact custom attributes	Custom attributes
Conversation additional attributes	Additional conversation attributes

Clicking on a value in the Dialog ID, Conversation ID, Contact ID fields takes you to a specified dialog, conversation, or contact.