💭Messages Detail Report
Last updated
Last updated
Messages Detail – report that displays the detailed history of communication within a dialog.
General report filters - allow you to select 1 or more possible values of a parameter from a list:
Date/Time - filter by time
Select Inboxes – filter by inboxes
Dialog ID - filter by dialog ID
Conversation ID - filter by conversation ID
Select Sender type - filter by sender type
Sender ID - filter by sender ID
List of metrics available for display in the report:
| Metric | Description |
|---|---|
Clicking on a value in the Dialog ID, Conversation ID, Contact ID fields takes you to a specified dialog, conversation, or contact.
Date/Time
Date and time of sending a message
Content
Message text
Dialog ID
Dialog ID
Conversation ID
Conversation ID
Inbox
Inbox name
Inbox ID
Inbox ID
Sender type
Sender
Sender ID
Sender ID
Sender name
Sender name
Message type
Message type
Private
Whether a message is private
Agent ID assigned
ID of an assigned agent
Agent assigned
An assigned agent
Team ID assigned
ID of an assigned team
Team assigned
An assigned team
Status
Message sending status