💭Messages Detail Report

Messages Detail – report that displays the detailed history of communication within a dialog.

Filters

General report filters - allow you to select 1 or more possible values of a parameter from a list:

• Date/Time - filter by time

• Select Inboxes – filter by inboxes

• Dialog ID - filter by dialog ID

• Conversation ID - filter by conversation ID

• Select Sender type - filter by sender type

• Sender ID - filter by sender ID

Metrics

List of metrics available for display in the report:

Metric	Description
Date/Time	Date and time of sending a message
Content	Message text
Dialog ID	Dialog ID
Conversation ID	Conversation ID
Inbox	Inbox name
Inbox ID	Inbox ID
Sender type	Sender
Sender ID	Sender ID
Sender name	Sender name
Message type	Message type
Private	Whether a message is private
Agent ID assigned	ID of an assigned agent
Agent assigned	An assigned agent
Team ID assigned	ID of an assigned team
Team assigned	An assigned team
Status	Message sending status

Clicking on a value in the Dialog ID, Conversation ID, Contact ID fields takes you to a specified dialog, conversation, or contact.