⏱️Online reports

The Online tab contains 4 reports:

✅Agent status report

The current status of each agent and the duration of time spent in that status

👥Agent Overview Report

Agent Key Performance Indicators for the current day

🧑‍🤝‍🧑Team Overview Report

Team Key Performance Indicators for the current day

📥Inbox Overview Report

Inbox Key Performance Indicators for the current day

Data in reports is updated every 1 minute.