Knowledge Base NovaTalks
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    • 🔗Connecting messengers
      • Connecting Whatsapp Business
      • Connecting Viber
    • ❓FAQ
      • 🔢Dialog utilization and an agent utilization calculation
      • 📞IP telephony
        • ⚙️Connecting IP telephony
        • 🎯Advantages of IP telephony compared to GSM gateways
        • 📲How to retain customers when transitioning from a GSM Gateway to IP Telephony
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  1. Get started!
  2. Reports

Online reports

PreviousReportsNextAgent status report

Last updated 1 year ago

The Online tab contains 4 reports:

Data in reports is updated every 1 minute.

↗️
📈
⏱️

The current status of each agent and the duration of time spent in that status

Agent Key Performance Indicators for the current day

Team Key Performance Indicators for the current day

Inbox Key Performance Indicators for the current day

✅Agent status report
👥Agent Overview Report
🧑‍🤝‍🧑Team Overview Report
📥Inbox Overview Report