# Permissions: list and description

<table><thead><tr><th>Permission group</th><th width="187">Permissions</th><th>View</th><th>Edit</th></tr></thead><tbody><tr><td>Conversations</td><td>Conversations access</td><td>Access to the Conversations tab with all functionality available on this tab, except that restricted by other permissions in the Conversations section.</td><td></td></tr><tr><td></td><td>Conversations search</td><td>Access to full-text search on the Conversations tab</td><td></td></tr><tr><td></td><td>Conversation attributes</td><td>Ability to view attributes added to a conversation.</td><td>Ability to add, edit, and delete attributes added to a conversation.</td></tr><tr><td></td><td>Custom conversation attributes</td><td>Ability to view attributes added to a conversation.</td><td>Ability to manage conversation attributes.</td></tr><tr><td></td><td>Conversation ID</td><td>Viewing the conversation chat ID</td><td></td></tr><tr><td></td><td>Conversations voice recording access</td><td>Access the call recording feature in the dialog details of an open Conversation</td><td></td></tr><tr><td>Contacts</td><td>Contacts list access</td><td>Access to the Contacts tab with the ability to view information about already created contacts.</td><td>Ability to create and edit contacts, add tags, custom attributes, and notes to contacts.</td></tr><tr><td></td><td>Contacts merge</td><td>Access the contact merge feature</td><td></td></tr><tr><td></td><td>Contact blocking</td><td></td><td>Access to the contact blocking feature</td></tr><tr><td></td><td>Contact name</td><td>Viewing the contact name</td><td>Editing contact name</td></tr><tr><td></td><td>Contact's phone number</td><td>Viewing the contact's phone number</td><td>Editing the contact's phone number</td></tr><tr><td></td><td>Contact's email address</td><td>Viewing the contact's  email address</td><td>Editing the contact's  email address</td></tr><tr><td></td><td>Contact description</td><td>Viewing the contact's  description</td><td>Editing the contact's  description</td></tr><tr><td></td><td>Contact notes</td><td>Viewing contact notes</td><td>Editing contact notes</td></tr><tr><td></td><td>Contact tags</td><td>Viewing contact tags</td><td>Editing contact tags</td></tr><tr><td></td><td>Custom contact attributes</td><td>Viewing custom contact attributes</td><td>Editing custom contact attributes</td></tr><tr><td>Reports</td><td>Agent Status</td><td>Access to the Agent Status online report</td><td></td></tr><tr><td></td><td>Agent Overview</td><td>Access to the Agent Overview online report</td><td></td></tr><tr><td></td><td>Inbox Overview</td><td>Access to the Inbox Overview online report</td><td></td></tr><tr><td></td><td>Team Overview Summary</td><td>Access to the historical Team Overview Sum report</td><td></td></tr><tr><td></td><td>Agent Availability Summary</td><td>Access to the historical Agent Availability Sum report</td><td></td></tr><tr><td></td><td>Agent CSAT Summary</td><td>Access to the historical Agent CSAT Sum report</td><td></td></tr><tr><td></td><td>Agent Availability Detail</td><td>Access to the historical Agent Availability Detail report</td><td></td></tr><tr><td></td><td>CSAT Detail</td><td>Access to the historical CSAT Detail report</td><td></td></tr><tr><td></td><td>Dialog Detail</td><td>Access to the historical Dialogs Detail report</td><td></td></tr><tr><td></td><td>Message Detail</td><td>Access to the historical Messages Detail report</td><td></td></tr><tr><td></td><td>Tag Detail</td><td>Access to the historical Tags Detail report</td><td></td></tr><tr><td>Campaigns</td><td>Campaigns access</td><td>Access to the Campaigns > Campaigns tab with the ability to view information on already created campaigns</td><td>Ability to create, edit, change status, and delete campaigns</td></tr><tr><td></td><td>Contact list</td><td>Access to the Campaigns > Lists tab with the ability to view information on already created contact lists</td><td>Ability to create, edit, and delete contact lists</td></tr><tr><td></td><td>Dialer setting</td><td>Access to the Campaigns > Dialer tab Settings</td><td>Ability to edit dialer settings.</td></tr><tr><td></td><td>Attempt control</td><td>Access to the Campaigns tab > Attempt Control with the ability to view information on already created attempt controls</td><td>Ability to create, edit, and delete attempt control.</td></tr><tr><td></td><td>Contact list filter</td><td>Access to the “Campaigns” > “Lists” > “Contact List Filter” tab with the ability to view information about already created contact list filters.</td><td><p>Ability to create, edit, and delete contact list filters</p><p>I prefer this response</p></td></tr><tr><td></td><td>Blocked contact lists</td><td>Access to the “Campaigns” > “Lists” > “Blocked Contact Lists” tab with the ability to view information about already created blocked contact lists.</td><td>Ability to create, edit, and delete blocked contact lists</td></tr><tr><td></td><td>Mapping of completion codes</td><td>Access to the “Campaigns” > “Completion Code Mapping” tab</td><td>Ability to edit completion code mappings</td></tr><tr><td>Agents</td><td><p></p><p>Agents access</p><p><br></p></td><td>Access to the Settings > Agents section with the ability to view information on already created agents.</td><td>Ability to create, edit, activate/deactivate, and delete agents.</td></tr><tr><td>Teams</td><td>Teams access</td><td>Access to the Settings > Teams section with the ability to view information on already created teams.</td><td>Ability to create, edit, and delete teams.</td></tr><tr><td></td><td>Teams members</td><td>Access to the Members tab when editing a team with the ability to view information on which agents are part of the team.</td><td>Ability to edit the list of agents added to the team.</td></tr><tr><td>Inboxes</td><td>Inboxes access</td><td>Access to the Settings > Inboxes section with the ability to view information on already created inboxes.</td><td>Ability to create, edit, and delete inboxes</td></tr><tr><td></td><td>Inboxes members</td><td>Access to the Agents tab when editing an inbox with the ability to view information on which agents are part of the inbox.</td><td>Ability to edit the list of agents added to the inbox.</td></tr><tr><td>Skills</td><td>Skills access</td><td>Access to the Settings > Skills section with the ability to view information on already created skills.</td><td>Ability to create, edit, and delete skills.</td></tr><tr><td>Roles&#x26;Permissions</td><td>Roles &#x26; Permissions access</td><td>Access to the Settings > Roles &#x26; Permissions section with the ability to view information on already created roles.</td><td>Ability to create, edit, copy, and delete roles.</td></tr><tr><td></td><td>Roles members</td><td>Access to the Users tab when editing a role with the ability to view information on which users are part of the role.</td><td>Ability to edit the list of users added to the role.</td></tr><tr><td>Labels</td><td>Labels access</td><td>Access to the Settings > Labels section with the ability to view information on already created labels.</td><td>Ability to create, edit, and delete labels.</td></tr><tr><td>Custom Attributes</td><td>Custom Attributes access</td><td>Access to Settings > Custom Attributes tab to view information about already created custom attributes.</td><td>Ability to create, edit, and delete custom attributes.</td></tr><tr><td>Calendars</td><td>Calendars access</td><td>Access to Settings > Calendars tab to view information about already created calendars.</td><td>Ability to create, edit, copy, and delete calendars.</td></tr><tr><td>ChatBots</td><td>Chatbots access</td><td>Access to Settings > Chatbots tab to view information about already created chatbots.</td><td>Ability to create, edit, copy, and delete chatbots.</td></tr><tr><td>Automation</td><td>Automation Rules access</td><td>Access to Settings > Automation tab to view information about already created automation rules.</td><td>Ability to create, edit, activate/deactivate, and delete automation rules.</td></tr><tr><td>Macros</td><td>Macros access</td><td>Access to Settings > Macros > Macros tab to view information about already created macros.</td><td>Ability to create, edit, and delete macros.</td></tr><tr><td></td><td>Editing public macros</td><td></td><td>Ability to create, edit, and delete public macros</td></tr><tr><td></td><td>Macros Libraries</td><td>Access to Settings > Macros > Libraries tab to view information about already created macro libraries.</td><td>Ability to create, edit, and delete macro libraries.</td></tr><tr><td></td><td>Editing public macro libraries</td><td></td><td>Ability to create, edit, and delete public macro libraries</td></tr><tr><td>Canned Responses</td><td>Canned Responses access</td><td>Access to Settings > Canned Responses > Canned Responses tab to view information about already created canned responses.</td><td>Ability to create, edit, and delete canned responses.</td></tr><tr><td></td><td>Editing public quick replies</td><td></td><td>Ability to create, edit, and delete public quick replies</td></tr><tr><td></td><td>Canned Responses Libraries</td><td>Access to Settings > Canned Responses > Libraries tab to view information about already created libraries of canned responses.</td><td>Ability to create, edit, and delete libraries of canned responses.</td></tr><tr><td></td><td>Editing public quick reply libraries</td><td></td><td>Ability to create, edit, and delete public quick reply libraries</td></tr><tr><td><p>Wrap-Up Codes</p><p><br></p></td><td><p></p><p>Wrap-up Codes access</p><p><br></p></td><td>Access to Settings > Wrap-Up Codes tab to view information about already created wrap-up codes.</td><td>Ability to create, edit, and delete wrap-up codes.</td></tr><tr><td>Integrations</td><td>Webhook access</td><td>Access to Settings > Integrations > Webhooks tab to view information about already created webhooks.</td><td>Ability to create, edit, and delete webhooks.</td></tr><tr><td></td><td>Dashboard Apps access</td><td>Access to Settings > Integrations > Dashboard Apps tab to view information about already created dashboard apps.</td><td>Ability to create, edit, and delete dashboard apps.</td></tr><tr><td></td><td>AI access</td><td>Access to Settings > Integrations > AI tab to view information about the already created AI provider connection.</td><td>Ability to set up connection to the AI provider.</td></tr><tr><td>Profile</td><td>Profile notifications access</td><td>Access to Settings > Notifications tab to view profile notification settings.</td><td>Ability to change profile notification settings.</td></tr><tr><td>Account Settings</td><td>Account Settings access</td><td>Access to Settings > Account Settings > General Settings, Conversations, Analytics tabs.</td><td>Ability to change settings on Settings > Account Settings > General Settings, Conversations, Analytics tabs.</td></tr><tr><td></td><td>Buttons access</td><td>Access to Settings tab > Account Settings > Buttons</td><td>Ability to create, edit, show/hide, and delete buttons</td></tr><tr><td></td><td>Substatuses access</td><td>Access to Settings tab > Account Settings > Substatuses</td><td>Ability to create, edit, activate/deactivate, and delete substatuse</td></tr><tr><td></td><td>Global notifications access</td><td>Access to Settings tab > Account Settings > Notifications</td><td>Ability to change global notification settings</td></tr></tbody></table>


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