🔑Permissions: list and description

Permission group	Permissions	View	Edit
Conversations	Conversations access	Access to the Conversations tab with all functionality available on this tab, except that restricted by other permissions in the Conversations section.
	Conversations search	Access to full-text search on the Conversations tab
	Conversations voice recording access	Access the call recording feature in the dialog details of an open Conversation
Contacts	Contacts list access	Access to the Contacts tab with the ability to view information about already created contacts.	Ability to create and edit contacts, add tags, custom attributes, and notes to contacts.
	Contacts merge	Access the contact merge feature
Reports	Agent Status	Access to the Agent Status online report
	Agent Overview	Access to the Agent Overview online report
	Inbox Overview	Access to the Inbox Overview online report
	Team Overview Summary	Access to the historical Team Overview Sum report
	Agent Availability Summary	Access to the historical Agent Availability Sum report
	Agent CSAT Summary	Access to the historical Agent CSAT Sum report
	Agent Availability Detail	Access to the historical Agent Availability Detail report
	CSAT Detail	Access to the historical CSAT Detail report
	Dialog Detail	Access to the historical Dialogs Detail report
	Message Detail	Access to the historical Messages Detail report
	Tag Detail	Access to the historical Tags Detail report
Campaigns	Campaigns access	Access to the Campaigns > Campaigns tab with the ability to view information on already created campaigns	Ability to create, edit, change status, and delete campaigns
	Contact list	Access to the Campaigns > Lists tab with the ability to view information on already created contact lists	Ability to create, edit, and delete contact lists
	Dialer setting	Access to the Campaigns > Dialer tab Settings	Ability to edit dialer settings.
	Attempt control	Access to the Campaigns tab > Attempt Control with the ability to view information on already created attempt controls	Ability to create, edit, and delete attempt control.
Agents	Agents access	Access to the Settings > Agents section with the ability to view information on already created agents.	Ability to create, edit, activate/deactivate, and delete agents.
Teams	Teams access	Access to the Settings > Teams section with the ability to view information on already created teams.	Ability to create, edit, and delete teams.
	Teams members	Access to the Members tab when editing a team with the ability to view information on which agents are part of the team.	Ability to edit the list of agents added to the team.
Inboxes	Inboxes access	Access to the Settings > Inboxes section with the ability to view information on already created inboxes.	Ability to create, edit, and delete inboxes
	Inboxes members	Access to the Agents tab when editing an inbox with the ability to view information on which agents are part of the inbox.	Ability to edit the list of agents added to the inbox.
Skills	Skills access	Access to the Settings > Skills section with the ability to view information on already created skills.	Ability to create, edit, and delete skills.
Roles&Permissions	Roles & Permissions access	Access to the Settings > Roles & Permissions section with the ability to view information on already created roles.	Ability to create, edit, copy, and delete roles.
	Roles members	Access to the Users tab when editing a role with the ability to view information on which users are part of the role.	Ability to edit the list of users added to the role.
Labels	Labels access	Access to the Settings > Labels section with the ability to view information on already created labels.	Ability to create, edit, and delete labels.
Custom Attributes	Custom Attributes access	Access to Settings > Custom Attributes tab to view information about already created custom attributes.	Ability to create, edit, and delete custom attributes.
Calendars	Calendars access	Access to Settings > Calendars tab to view information about already created calendars.	Ability to create, edit, copy, and delete calendars.
ChatBots	Chatbots access	Access to Settings > Chatbots tab to view information about already created chatbots.	Ability to create, edit, copy, and delete chatbots.
Automation	Automation Rules access	Access to Settings > Automation tab to view information about already created automation rules.	Ability to create, edit, activate/deactivate, and delete automation rules.
Macros	Macros access	Access to Settings > Macros > Macros tab to view information about already created macros.	Ability to create, edit, and delete macros.
	Macros Libraries	Access to Settings > Macros > Libraries tab to view information about already created macro libraries.	Ability to create, edit, and delete macro libraries.
Canned Responses	Canned Responses access	Access to Settings > Canned Responses > Canned Responses tab to view information about already created canned responses.	Ability to create, edit, and delete canned responses.
	Canned Responses Libraries	Access to Settings > Canned Responses > Libraries tab to view information about already created libraries of canned responses.	Ability to create, edit, and delete libraries of canned responses.
Wrap-Up Codes	Wrap-up Codes access	Access to Settings > Wrap-Up Codes tab to view information about already created wrap-up codes.	Ability to create, edit, and delete wrap-up codes.
Integrations	Webhook access	Access to Settings > Integrations > Webhooks tab to view information about already created webhooks.	Ability to create, edit, and delete webhooks.
	Dashboard Apps access	Access to Settings > Integrations > Dashboard Apps tab to view information about already created dashboard apps.	Ability to create, edit, and delete dashboard apps.
	AI access	Access to Settings > Integrations > AI tab to view information about the already created AI provider connection.	Ability to set up connection to the AI provider.
Profile	Profile notifications access	Access to Settings > Notifications tab to view profile notification settings.	Ability to change profile notification settings.
Account Settings	Account Settings access	Access to Settings > Account Settings > General Settings, Conversations, Analytics tabs.	Ability to change settings on Settings > Account Settings > General Settings, Conversations, Analytics tabs.
	Buttons access	Access to Settings tab > Account Settings > Buttons	Ability to create, edit, show/hide, and delete buttons
	Substatuses access	Access to Settings tab > Account Settings > Substatuses	Ability to create, edit, activate/deactivate, and delete substatuse
	Global notifications access	Access to Settings tab > Account Settings > Notifications	Ability to change global notification settings