👩‍💻Permissions for standard roles

Find out what access each permission provides 👉Permissions: list and description

Administrator

Users with the Administrator role have the following permissions:

Permission group	Permissions	View	Edit
Conversations	Conversations access	✔️
	Conversations search	✔️
	Conversations voice recording access	✔️
Contacts	Contacts list access	✔️	✔️
	Contacts merge		✔️
Reports	Agent Status	✔️
	Agent Overview	✔️
	Inbox Overview	✔️
	Team Overview Summary	✔️
	Agent Availability Summary	✔️
	Agent CSAT Summary	✔️
	Agent Availability Detail	✔️
	CSAT Detail	✔️
	Dialog Detail	✔️
	Message Detail	✔️
	Tag Detail	✔️
Campaigns	Campaigns access	✔️	✔️
	Contact list	✔️	✔️
	Dialer setting	✔️	✔️
	Attempt control	✔️	✔️
Agents	Agents access	✔️	✔️
Teams	Teams access	✔️	✔️
	Teams members	✔️	✔️
Inboxes	Inboxes access	✔️	✔️
	Inboxes members	✔️	✔️
Skills	Skills access	✔️	✔️
Roles&Permissions	Roles & Permissions access	✔️	✔️
	Roles members	✔️	✔️
Labels	Labels access	✔️	✔️
Custom Attributes	Custom Attributes access	✔️	✔️
Calendars	Calendars access	✔️	✔️
ChatBots	Chatbots access	✔️	✔️
Automation	Automation Rules access	✔️	✔️
Macros	Macros access	✔️	✔️
	Macros Libraries	✔️	✔️
Canned Responses	Canned Responses access	✔️	✔️
	Canned Responses Libraries	✔️	✔️
Wrap-Up Codes	Wrap-up Codes access	✔️	✔️
Integrations	Webhook access	✔️	✔️
	Dashboard Apps access	✔️	✔️
	AI access	✔️	✔️
Profile	Profile notifications access	✔️	✔️
Account Settings	Account Settings access	✔️	✔️
	Buttons access	✔️	✔️
	Substatuses access	✔️	✔️
	Global notifications access	✔️	✔️

Supervisor

Users with the Supervisor role have the following permissions:

Permission group	Permissions	View	Edit
Conversations	Conversations access	✔️
	Conversations search	✔️
	Conversations voice recording access	✔️
Contacts	Contacts list access	✔️	✔️
	Contacts merge		✔️
Reports	Agent Status	✔️
	Agent Overview	✔️
	Inbox Overview	✔️
	Team Overview Summary	✔️
	Agent Availability Summary	✔️
	Agent CSAT Summary	✔️
	Agent Availability Detail	✔️
	CSAT Detail	✔️
	Dialog Detail	✔️
	Message Detail	✔️
	Tag Detail	✔️
Campaigns	Campaigns access	✔️	✔️
	Contact list	✔️	✔️
	Dialer setting	➖	➖
	Attempt control	✔️	✔️
Agents	Agents access	✔️	✔️
Teams	Teams access	✔️	✔️
	Teams members	✔️	✔️
Inboxes	Inboxes access	➖	➖
	Inboxes members	✔️	✔️
Skills	Skills access	✔️	✔️
Roles&Permissions	Roles & Permissions access	➖	➖
	Roles members	➖	➖
Labels	Labels access	✔️	✔️
Custom Attributes	Custom Attributes access	➖	➖
Calendars	Calendars access	➖	➖
ChatBots	Chatbots access	➖	➖
Automation	Automation Rules access	➖	➖
Macros	Macros access	✔️	✔️
	Macros Libraries	✔️	✔️
Canned Responses	Canned Responses access	✔️	✔️
	Canned Responses Libraries	✔️	✔️
Wrap-Up Codes	Wrap-up Codes access	✔️	✔️
Integrations	Webhook access	➖	➖
	Dashboard Apps access	➖	➖
	AI access	➖	➖
Profile	Profile notifications access	✔️	✔️
Account Settings	Account Settings access	➖	➖
	Buttons access	➖	➖
	Substatuses access	➖	➖
	Global notifications access	➖	➖

Agent

Users with the Agent role have the following permissions:

Conversations	Conversations access	✔️
	Conversations search	✔️
	Conversations voice recording access	➖
Contacts	Contacts list access	✔️	✔️
	Contacts merge		✔️
Reports	Agent Status	➖
	Agent Overview	➖
	Inbox Overview	➖
	Team Overview Summary	➖
	Agent Availability Summary	➖
	Agent CSAT Summary	➖
	Agent Availability Detail	➖
	CSAT Detail	➖
	Dialog Detail	➖
	Message Detail	➖
	Tag Detail	➖
Campaigns	Campaigns access	➖	➖
	Contact list	➖	➖
	Dialer setting	➖	➖
	Attempt control	➖	➖
Agents	Agents access	➖	➖
Teams	Teams access	➖	➖
	Teams members	➖	➖
Inboxes	Inboxes access	➖	➖
	Inboxes members	➖	➖
Skills	Skills access	➖	➖
Roles&Permissions	Roles & Permissions access	➖	➖
	Roles members	➖	➖
Labels	Labels access	➖	➖
Custom Attributes	Custom Attributes access	➖	➖
Calendars	Calendars access	➖	➖
ChatBots	Chatbots access	➖	➖
Automation	Automation Rules access	➖	➖
Macros	Macros access	✔️	✔️
	Macros Libraries	✔️	✔️
Canned Responses	Canned Responses access	✔️	✔️
	Canned Responses Libraries	✔️	✔️
Wrap-Up Codes	Wrap-up Codes access	➖	➖
Integrations	Webhook access	➖	➖
	Dashboard Apps access	➖	➖
	AI access	➖	➖
Profile	Profile notifications access	✔️	✔️
Account Settings	Account Settings access	➖	➖
	Buttons access	➖	➖
	Substatuses access	➖	➖
	Global notifications access	➖	➖