> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/settings/roles-and-permissions/standard-role-permissions.md).

# Permissions for standard roles

{% hint style="success" %}
Find out what access each permission provides 👉[Permissions: list and description](/en/get-started/settings/roles-and-permissions/permissions-list-and-description.md)
{% endhint %}

## Administrator

Users with the Administrator role have the following permissions:

| Permission group   | Permissions                          | View | Edit |
| ------------------ | ------------------------------------ | :--: | :--: |
| Conversations      | Conversations access                 |  ✔️  |      |
|                    | Conversations search                 |  ✔️  |      |
|                    | Conversations voice recording access |  ✔️  |      |
| Contacts           | Contacts list access                 |  ✔️  |  ✔️  |
|                    | Contacts merge                       |      |  ✔️  |
| Reports            | Agent Status                         |  ✔️  |      |
|                    | Agent Overview                       |  ✔️  |      |
|                    | Inbox Overview                       |  ✔️  |      |
|                    | Team Overview Summary                |  ✔️  |      |
|                    | Agent Availability Summary           |  ✔️  |      |
|                    | Agent CSAT Summary                   |  ✔️  |      |
|                    | Agent Availability Detail            |  ✔️  |      |
|                    | CSAT Detail                          |  ✔️  |      |
|                    | Dialog Detail                        |  ✔️  |      |
|                    | Message Detail                       |  ✔️  |      |
|                    | Tag Detail                           |  ✔️  |      |
| Campaigns          | Campaigns access                     |  ✔️  |  ✔️  |
|                    | Contact list                         |  ✔️  |  ✔️  |
|                    | Dialer setting                       |  ✔️  |  ✔️  |
|                    | Attempt control                      |  ✔️  |  ✔️  |
| Agents             | Agents access                        |  ✔️  |  ✔️  |
| Teams              | Teams access                         |  ✔️  |  ✔️  |
|                    | Teams members                        |  ✔️  |  ✔️  |
| Inboxes            | Inboxes access                       |  ✔️  |  ✔️  |
|                    | Inboxes members                      |  ✔️  |  ✔️  |
| Skills             | Skills access                        |  ✔️  |  ✔️  |
| Roles\&Permissions | Roles & Permissions access           |  ✔️  |  ✔️  |
|                    | Roles members                        |  ✔️  |  ✔️  |
| Labels             | Labels access                        |  ✔️  |  ✔️  |
| Custom Attributes  | Custom Attributes access             |  ✔️  |  ✔️  |
| Calendars          | Calendars access                     |  ✔️  |  ✔️  |
| ChatBots           | Chatbots access                      |  ✔️  |  ✔️  |
| Automation         | Automation Rules access              |  ✔️  |  ✔️  |
| Macros             | Macros access                        |  ✔️  |  ✔️  |
|                    | Macros Libraries                     |  ✔️  |  ✔️  |
| Canned Responses   | Canned Responses access              |  ✔️  |  ✔️  |
|                    | Canned Responses Libraries           |  ✔️  |  ✔️  |
| Wrap-Up Codes      | Wrap-up Codes access                 |  ✔️  |  ✔️  |
| Integrations       | Webhook access                       |  ✔️  |  ✔️  |
|                    | Dashboard Apps access                |  ✔️  |  ✔️  |
|                    | AI access                            |  ✔️  |  ✔️  |
| Profile            | Profile notifications access         |  ✔️  |  ✔️  |
| Account Settings   | Account Settings access              |  ✔️  |  ✔️  |
|                    | Buttons access                       |  ✔️  |  ✔️  |
|                    | Substatuses access                   |  ✔️  |  ✔️  |
|                    | Global notifications access          |  ✔️  |  ✔️  |

## Supervisor

Users with the  Supervisor role have the following permissions:

| Permission group   | Permissions                          | View | Edit |
| ------------------ | ------------------------------------ | :--: | :--: |
| Conversations      | Conversations access                 |  ✔️  |      |
|                    | Conversations search                 |  ✔️  |      |
|                    | Conversations voice recording access |  ✔️  |      |
| Contacts           | Contacts list access                 |  ✔️  |  ✔️  |
|                    | Contacts merge                       |      |  ✔️  |
| Reports            | Agent Status                         |  ✔️  |      |
|                    | Agent Overview                       |  ✔️  |      |
|                    | Inbox Overview                       |  ✔️  |      |
|                    | Team Overview Summary                |  ✔️  |      |
|                    | Agent Availability Summary           |  ✔️  |      |
|                    | Agent CSAT Summary                   |  ✔️  |      |
|                    | Agent Availability Detail            |  ✔️  |      |
|                    | CSAT Detail                          |  ✔️  |      |
|                    | Dialog Detail                        |  ✔️  |      |
|                    | Message Detail                       |  ✔️  |      |
|                    | Tag Detail                           |  ✔️  |      |
| Campaigns          | Campaigns access                     |  ✔️  |  ✔️  |
|                    | Contact list                         |  ✔️  |  ✔️  |
|                    | Dialer setting                       |   ➖  |   ➖  |
|                    | Attempt control                      |  ✔️  |  ✔️  |
| Agents             | Agents access                        |  ✔️  |  ✔️  |
| Teams              | Teams access                         |  ✔️  |  ✔️  |
|                    | Teams members                        |  ✔️  |  ✔️  |
| Inboxes            | Inboxes access                       |   ➖  |   ➖  |
|                    | Inboxes members                      |  ✔️  |  ✔️  |
| Skills             | Skills access                        |  ✔️  |  ✔️  |
| Roles\&Permissions | Roles & Permissions access           |   ➖  |   ➖  |
|                    | Roles members                        |   ➖  |   ➖  |
| Labels             | Labels access                        |  ✔️  |  ✔️  |
| Custom Attributes  | Custom Attributes access             |   ➖  |   ➖  |
| Calendars          | Calendars access                     |   ➖  |   ➖  |
| ChatBots           | Chatbots access                      |   ➖  |   ➖  |
| Automation         | Automation Rules access              |   ➖  |   ➖  |
| Macros             | Macros access                        |  ✔️  |  ✔️  |
|                    | Macros Libraries                     |  ✔️  |  ✔️  |
| Canned Responses   | Canned Responses access              |  ✔️  |  ✔️  |
|                    | Canned Responses Libraries           |  ✔️  |  ✔️  |
| Wrap-Up Codes      | Wrap-up Codes access                 |  ✔️  |  ✔️  |
| Integrations       | Webhook access                       |   ➖  |   ➖  |
|                    | Dashboard Apps access                |   ➖  |   ➖  |
|                    | AI access                            |   ➖  |   ➖  |
| Profile            | Profile notifications access         |  ✔️  |  ✔️  |
| Account Settings   | Account Settings access              |   ➖  |   ➖  |
|                    | Buttons access                       |   ➖  |   ➖  |
|                    | Substatuses access                   |   ➖  |   ➖  |
|                    | Global notifications access          |   ➖  |   ➖  |

## Agent

Users with the  Agent role have the following permissions:

| Conversations      | Conversations access                 |  ✔️ |     |
| ------------------ | ------------------------------------ | :-: | :-: |
|                    | Conversations search                 |  ✔️ |     |
|                    | Conversations voice recording access |  ➖  |     |
| Contacts           | Contacts list access                 |  ✔️ |  ✔️ |
|                    | Contacts merge                       |     |  ✔️ |
| Reports            | Agent Status                         |  ➖  |     |
|                    | Agent Overview                       |  ➖  |     |
|                    | Inbox Overview                       |  ➖  |     |
|                    | Team Overview Summary                |  ➖  |     |
|                    | Agent Availability Summary           |  ➖  |     |
|                    | Agent CSAT Summary                   |  ➖  |     |
|                    | Agent Availability Detail            |  ➖  |     |
|                    | CSAT Detail                          |  ➖  |     |
|                    | Dialog Detail                        |  ➖  |     |
|                    | Message Detail                       |  ➖  |     |
|                    | Tag Detail                           |  ➖  |     |
| Campaigns          | Campaigns access                     |  ➖  |  ➖  |
|                    | Contact list                         |  ➖  |  ➖  |
|                    | Dialer setting                       |  ➖  |  ➖  |
|                    | Attempt control                      |  ➖  |  ➖  |
| Agents             | Agents access                        |  ➖  |  ➖  |
| Teams              | Teams access                         |  ➖  |  ➖  |
|                    | Teams members                        |  ➖  |  ➖  |
| Inboxes            | Inboxes access                       |  ➖  |  ➖  |
|                    | Inboxes members                      |  ➖  |  ➖  |
| Skills             | Skills access                        |  ➖  |  ➖  |
| Roles\&Permissions | Roles & Permissions access           |  ➖  |  ➖  |
|                    | Roles members                        |  ➖  |  ➖  |
| Labels             | Labels access                        |  ➖  |  ➖  |
| Custom Attributes  | Custom Attributes access             |  ➖  |  ➖  |
| Calendars          | Calendars access                     |  ➖  |  ➖  |
| ChatBots           | Chatbots access                      |  ➖  |  ➖  |
| Automation         | Automation Rules access              |  ➖  |  ➖  |
| Macros             | Macros access                        |  ✔️ |  ✔️ |
|                    | Macros Libraries                     |  ✔️ |  ✔️ |
| Canned Responses   | Canned Responses access              |  ✔️ |  ✔️ |
|                    | Canned Responses Libraries           |  ✔️ |  ✔️ |
| Wrap-Up Codes      | Wrap-up Codes access                 |  ➖  |  ➖  |
| Integrations       | Webhook access                       |  ➖  |  ➖  |
|                    | Dashboard Apps access                |  ➖  |  ➖  |
|                    | AI access                            |  ➖  |  ➖  |
| Profile            | Profile notifications access         |  ✔️ |  ✔️ |
| Account Settings   | Account Settings access              |  ➖  |  ➖  |
|                    | Buttons access                       |  ➖  |  ➖  |
|                    | Substatuses access                   |  ➖  |  ➖  |
|                    | Global notifications access          |  ➖  |  ➖  |