👩💻Permissions for standard roles
Find out what access each permission provides 👉Permissions: list and description
Administrator
Users with the Administrator role have the following permissions:
Conversations
Conversations access
✔️
Conversations search
✔️
Conversations voice recording access
✔️
Contacts
Contacts list access
✔️
✔️
Contacts merge
✔️
Reports
Agent Status
✔️
Agent Overview
✔️
Inbox Overview
✔️
Team Overview Summary
✔️
Agent Availability Summary
✔️
Agent CSAT Summary
✔️
Agent Availability Detail
✔️
CSAT Detail
✔️
Dialog Detail
✔️
Message Detail
✔️
Tag Detail
✔️
Campaigns
Campaigns access
✔️
✔️
Contact list
✔️
✔️
Dialer setting
✔️
✔️
Attempt control
✔️
✔️
Agents
Agents access
✔️
✔️
Teams
Teams access
✔️
✔️
Teams members
✔️
✔️
Inboxes
Inboxes access
✔️
✔️
Inboxes members
✔️
✔️
Skills
Skills access
✔️
✔️
Roles&Permissions
Roles & Permissions access
✔️
✔️
Roles members
✔️
✔️
Labels
Labels access
✔️
✔️
Custom Attributes
Custom Attributes access
✔️
✔️
Calendars
Calendars access
✔️
✔️
ChatBots
Chatbots access
✔️
✔️
Automation
Automation Rules access
✔️
✔️
Macros
Macros access
✔️
✔️
Macros Libraries
✔️
✔️
Canned Responses
Canned Responses access
✔️
✔️
Canned Responses Libraries
✔️
✔️
Wrap-Up Codes
Wrap-up Codes access
✔️
✔️
Integrations
Webhook access
✔️
✔️
Dashboard Apps access
✔️
✔️
AI access
✔️
✔️
Profile
Profile notifications access
✔️
✔️
Account Settings
Account Settings access
✔️
✔️
Buttons access
✔️
✔️
Substatuses access
✔️
✔️
Global notifications access
✔️
✔️
Supervisor
Users with the Supervisor role have the following permissions:
Conversations
Conversations access
✔️
Conversations search
✔️
Conversations voice recording access
✔️
Contacts
Contacts list access
✔️
✔️
Contacts merge
✔️
Reports
Agent Status
✔️
Agent Overview
✔️
Inbox Overview
✔️
Team Overview Summary
✔️
Agent Availability Summary
✔️
Agent CSAT Summary
✔️
Agent Availability Detail
✔️
CSAT Detail
✔️
Dialog Detail
✔️
Message Detail
✔️
Tag Detail
✔️
Campaigns
Campaigns access
✔️
✔️
Contact list
✔️
✔️
Dialer setting
➖
➖
Attempt control
✔️
✔️
Agents
Agents access
✔️
✔️
Teams
Teams access
✔️
✔️
Teams members
✔️
✔️
Inboxes
Inboxes access
➖
➖
Inboxes members
✔️
✔️
Skills
Skills access
✔️
✔️
Roles&Permissions
Roles & Permissions access
➖
➖
Roles members
➖
➖
Labels
Labels access
✔️
✔️
Custom Attributes
Custom Attributes access
➖
➖
Calendars
Calendars access
➖
➖
ChatBots
Chatbots access
➖
➖
Automation
Automation Rules access
➖
➖
Macros
Macros access
✔️
✔️
Macros Libraries
✔️
✔️
Canned Responses
Canned Responses access
✔️
✔️
Canned Responses Libraries
✔️
✔️
Wrap-Up Codes
Wrap-up Codes access
✔️
✔️
Integrations
Webhook access
➖
➖
Dashboard Apps access
➖
➖
AI access
➖
➖
Profile
Profile notifications access
✔️
✔️
Account Settings
Account Settings access
➖
➖
Buttons access
➖
➖
Substatuses access
➖
➖
Global notifications access
➖
➖
Agent
Users with the Agent role have the following permissions:
Conversations
Conversations access
✔️
Conversations search
✔️
Conversations voice recording access
➖
Contacts
Contacts list access
✔️
✔️
Contacts merge
✔️
Reports
Agent Status
➖
Agent Overview
➖
Inbox Overview
➖
Team Overview Summary
➖
Agent Availability Summary
➖
Agent CSAT Summary
➖
Agent Availability Detail
➖
CSAT Detail
➖
Dialog Detail
➖
Message Detail
➖
Tag Detail
➖
Campaigns
Campaigns access
➖
➖
Contact list
➖
➖
Dialer setting
➖
➖
Attempt control
➖
➖
Agents
Agents access
➖
➖
Teams
Teams access
➖
➖
Teams members
➖
➖
Inboxes
Inboxes access
➖
➖
Inboxes members
➖
➖
Skills
Skills access
➖
➖
Roles&Permissions
Roles & Permissions access
➖
➖
Roles members
➖
➖
Labels
Labels access
➖
➖
Custom Attributes
Custom Attributes access
➖
➖
Calendars
Calendars access
➖
➖
ChatBots
Chatbots access
➖
➖
Automation
Automation Rules access
➖
➖
Macros
Macros access
✔️
✔️
Macros Libraries
✔️
✔️
Canned Responses
Canned Responses access
✔️
✔️
Canned Responses Libraries
✔️
✔️
Wrap-Up Codes
Wrap-up Codes access
➖
➖
Integrations
Webhook access
➖
➖
Dashboard Apps access
➖
➖
AI access
➖
➖
Profile
Profile notifications access
✔️
✔️
Account Settings
Account Settings access
➖
➖
Buttons access
➖
➖
Substatuses access
➖
➖
Global notifications access
➖
➖
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