# Knowledge Base NovaTalks ## Knowledge Base NovaTalks - [Get started!](https://help.novatalks.com.ua/en/get-started.md) - [Login](https://help.novatalks.com.ua/en/get-started/login.md) - [Profile settings](https://help.novatalks.com.ua/en/get-started/profile-settings.md) - [Conversations](https://help.novatalks.com.ua/en/get-started/conversations.md) - [Conversations list](https://help.novatalks.com.ua/en/get-started/conversations/conversations-list.md) - [Conversation Statuses and Substatuses](https://help.novatalks.com.ua/en/get-started/conversations/conversation-statuses-and-substatuses.md) - [Conversation panel](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel.md) - [AI Assistant](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel/ai-assistant.md) - [Get customer data](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel/get-customer-data.md) - [HSM templates in the WhatsApp Business API](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel/hsm-templates.md) - [Contact card, Conversation information and Conversation actions](https://help.novatalks.com.ua/en/get-started/conversations/contact-card.md) - [New dialog from a contact](https://help.novatalks.com.ua/en/get-started/conversations/contact-card/new-dialog-from-a-contact.md) - [Dashboard Apps panel](https://help.novatalks.com.ua/en/get-started/conversations/dashboard-apps.md) - [NovaTalks Phone](https://help.novatalks.com.ua/en/get-started/conversations/dashboard-apps/novatalks-phone.md) - [Web-Call](https://help.novatalks.com.ua/en/get-started/conversations/dashboard-apps/web-call.md) - [New dialog](https://help.novatalks.com.ua/en/get-started/conversations/new-dialog.md) - [Contacts](https://help.novatalks.com.ua/en/get-started/contacts.md) - [Reports](https://help.novatalks.com.ua/en/get-started/reports.md) - [Online reports](https://help.novatalks.com.ua/en/get-started/reports/online-reports.md) - [Agent status report](https://help.novatalks.com.ua/en/get-started/reports/online-reports/agent-status.md) - [Agent Overview Report](https://help.novatalks.com.ua/en/get-started/reports/online-reports/agent-overview.md) - [Team Overview Report](https://help.novatalks.com.ua/en/get-started/reports/online-reports/team-overview.md) - [Inbox Overview Report](https://help.novatalks.com.ua/en/get-started/reports/online-reports/inbox-overview.md) - [Historical reports](https://help.novatalks.com.ua/en/get-started/reports/historical-reports.md) - [Agent Overview Sum Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/agent-overview-sum.md) - [Team Overview Sum Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/team-overview-sum.md) - [Inbox Overview Sum Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/inbox-overview-sum.md) - [Agent Availability Sum Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/agent-availability-sum.md) - [Agent CSAT Sum Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/agent-csat-sum.md) - [Agent Availability Detail Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/agent-availability-detail.md) - [CSAT Detail Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/csat-detail.md) - [Dialogs Detail Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/dialogs-detail.md) - [Messages Detail Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/messages-detail.md) - [Tags Detail Report](https://help.novatalks.com.ua/en/get-started/reports/historical-reports/tags-detail.md) - [Outgoing campaigns](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns.md) - [Campaigns](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/campaigns.md) - [Lists](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/lists.md) - [Contact list](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/lists/contact-list.md) - [Do Not Contact Lists](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/lists/do-not-contact-lists.md) - [Attempt control](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/attempt-control.md) - [Wrap-up Code Mappings](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/wrap-up-code-mappings.md) - [Dialer settings](https://help.novatalks.com.ua/en/get-started/outgoing-campaigns/dialer-settings.md) - [Settings](https://help.novatalks.com.ua/en/get-started/settings.md) - [Agents](https://help.novatalks.com.ua/en/get-started/settings/agents.md) - [Teams](https://help.novatalks.com.ua/en/get-started/settings/teams.md) - [Inboxes](https://help.novatalks.com.ua/en/get-started/settings/inboxes.md) - [Online chat and widget on a website](https://help.novatalks.com.ua/en/get-started/settings/inboxes/website.md) - [API channel](https://help.novatalks.com.ua/en/get-started/settings/inboxes/api.md) - [Email](https://help.novatalks.com.ua/en/get-started/settings/inboxes/email.md) - [Configure an OAuth app for Gmail](https://help.novatalks.com.ua/en/get-started/settings/inboxes/email/configure-an-oauth-app-for-gmail.md) - [Configure an OAuth app for Outlook and Microsoft 365](https://help.novatalks.com.ua/en/get-started/settings/inboxes/email/configure-an-oauth-app-for-outlook-and-microsoft-365.md) - [Call](https://help.novatalks.com.ua/en/get-started/settings/inboxes/calls.md) - [Telegram by phone](https://help.novatalks.com.ua/en/get-started/settings/inboxes/telegram-by-phone.md) - [Restrictions and limits](https://help.novatalks.com.ua/en/get-started/settings/inboxes/telegram-by-phone/restrictions-and-limits.md) - [Viber by Phone](https://help.novatalks.com.ua/en/get-started/settings/inboxes/viber-by-phone.md) - [Restrictions and limits](https://help.novatalks.com.ua/en/get-started/settings/inboxes/viber-by-phone/restrictions-and-limits.md) - [WhatsApp by phone](https://help.novatalks.com.ua/en/get-started/settings/inboxes/whatsapp-by-phone.md) - [Skills](https://help.novatalks.com.ua/en/get-started/settings/skills.md) - [Roles & Permissions](https://help.novatalks.com.ua/en/get-started/settings/roles-and-permissions.md) - [Permissions: list and description](https://help.novatalks.com.ua/en/get-started/settings/roles-and-permissions/permissions-list-and-description.md) - [Permissions for standard roles](https://help.novatalks.com.ua/en/get-started/settings/roles-and-permissions/standard-role-permissions.md) - [Labels](https://help.novatalks.com.ua/en/get-started/settings/labels.md) - [Custom attributes](https://help.novatalks.com.ua/en/get-started/settings/custom-attributes.md) - [Calendars](https://help.novatalks.com.ua/en/get-started/settings/calendars.md) - [Chatbots](https://help.novatalks.com.ua/en/get-started/settings/chatbots.md) - [Chatbot scenario logging](https://help.novatalks.com.ua/en/get-started/settings/chatbots/chatbot-script-logging.md) - [Automation](https://help.novatalks.com.ua/en/get-started/settings/automation.md) - [Macros](https://help.novatalks.com.ua/en/get-started/settings/macros.md) - [Macroses AI](https://help.novatalks.com.ua/en/get-started/settings/macros/macroses-ai.md) - [Macroses Get customer data](https://help.novatalks.com.ua/en/get-started/settings/macros/macroses-get-customer-data.md) - [Canned Responses](https://help.novatalks.com.ua/en/get-started/settings/canned-responses.md) - [Wrap-Up Codes](https://help.novatalks.com.ua/en/get-started/settings/wrap-up-codes.md) - [Integrations](https://help.novatalks.com.ua/en/get-started/settings/integrations.md) - [Webhooks](https://help.novatalks.com.ua/en/get-started/settings/integrations/webhooks.md) - [Dashboard apps](https://help.novatalks.com.ua/en/get-started/settings/integrations/dashboard-apps.md) - [AI](https://help.novatalks.com.ua/en/get-started/settings/integrations/ai.md) - [Notifications](https://help.novatalks.com.ua/en/get-started/settings/notifications.md) - [Account settings](https://help.novatalks.com.ua/en/get-started/settings/account-settings.md) - [Light Version Guide](https://help.novatalks.com.ua/en/get-started/light-version-guide.md) - [Login](https://help.novatalks.com.ua/en/get-started/light-version-guide/login.md) - [Settings](https://help.novatalks.com.ua/en/get-started/light-version-guide/settings.md) - [Conversations](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations.md) - [Conversation panel](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/conversation-panel.md) - [Conversations Statuses and Substatuses](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/conversations-statuses-and-substatuses.md) - [Contact card](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/contact-card.md) - [Conversation Actions](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/conversation-actions.md) - [New dialog](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/new-dialog.md) - [CRM application NovaTalks](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide.md) - [Login](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/login.md) - [Settings](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/settings.md) - [Conversations](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations.md) - [Conversation panel](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations/conversation-panel.md) - [Conversations Statuses and Substatuses](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations/conversation-statuses-and-substatuses.md) - [Contact card](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations/contact-card.md) - [Conversation Actions](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations/conversation-actions.md) - [New dialog](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations/new-dialog.md) - [NovaTalks SDK](https://help.novatalks.com.ua/en/get-started/novatalks-sdk.md) - [User Authorization](https://help.novatalks.com.ua/en/get-started/novatalks-sdk/user-authorization.md) - [Interface: Conversation Settings and Display](https://help.novatalks.com.ua/en/get-started/novatalks-sdk/interface-configuring-and-displaying-conversations.md) - [Rich Media Support](https://help.novatalks.com.ua/en/get-started/novatalks-sdk/rich-media-support.md) - [Message Actions](https://help.novatalks.com.ua/en/get-started/novatalks-sdk/actions-with-messages.md) - [Connecting messengers](https://help.novatalks.com.ua/en/get-started/connecting_messengers.md) - [Connecting Whatsapp Business](https://help.novatalks.com.ua/en/get-started/connecting_messengers/connecting_whatsapp_business.md) - [Connecting WhatsApp by phone number](https://help.novatalks.com.ua/en/get-started/connecting_messengers/connecting-whatsapp-by-phone-number.md): Instruction for connecting WhatsApp by phone number to NovaTalks - [Creating a bot in Viber Public Bot](https://help.novatalks.com.ua/en/get-started/connecting_messengers/creating-a-bot-in-viber-public-bot.md): Instruction for creating a bot in Viber Public Bot. - [Connecting a Telegram bot](https://help.novatalks.com.ua/en/get-started/connecting_messengers/connecting-a-telegram-bot.md): How to create a Telegram bot for NovaTalks: Step-by-step guide - [Connecting Telegram by phone number](https://help.novatalks.com.ua/en/get-started/connecting_messengers/connecting-telegram-by-phone-number.md): Instruction for creating an application when connecting Telegram by phone number - [Connecting Facebook and Instagram](https://help.novatalks.com.ua/en/get-started/connecting_messengers/connecting-facebook-and-instagram.md): Instruction for connecting Facebook and Instagram to NovaTalks. - [Integration with CRM systems](https://help.novatalks.com.ua/en/get-started/integration-with-crm-systems.md) - [Uspacy](https://help.novatalks.com.ua/en/get-started/integration-with-crm-systems/uspacy.md) - [FAQ](https://help.novatalks.com.ua/en/get-started/faq.md) - [Dialog utilization and an agent utilization calculation](https://help.novatalks.com.ua/en/get-started/faq/utilization.md) - [IP telephony](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony.md) - [Connecting IP telephony](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony/connecting-ip-telephony.md) - [Advantages of IP telephony compared to GSM gateways](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony/advantages-of-ip-telephony-compared-to-gsm-gateways.md) - [How to retain customers when transitioning from a GSM Gateway to IP Telephony](https://help.novatalks.com.ua/en/get-started/faq/ip-telephony/how-to-retain-customers-when-transitioning-from-a-gsm-gateway-to-ip-telephony.md) - [Terms of support for NovaTalks](https://help.novatalks.com.ua/en/support-terms-novatalks.md) - [Standard](https://help.novatalks.com.ua/en/support-terms-novatalks/standart.md) - [Advanced](https://help.novatalks.com.ua/en/support-terms-novatalks/advanced.md) - [Release Notes](https://help.novatalks.com.ua/en/release-notes.md)