> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/release-notes.md).

# Release Notes

We are constantly improving NovaTalks to make your work even more convenient and efficient. In this section, we have gathered all the information about new feature releases, system enhancements, and bug fixes.

<details>

<summary>June 2026</summary>

{% hint style="success" icon="party-horn" %}

### **New functionality**

**NovaTalks Chat Widget:**

* Reply to messages — reply to a specific message from a client, agent, or bot; a quote with text, image, or file is shown above the input field and within the message itself
* Typing indicator — the client sees in real time that an agent or bot is typing a reply ("Agent name is typing…")
* Sound notifications for new messages — on desktop, notifications also trigger when the chat tab is open in the background
* Client message read status — a single checkmark (delivered) changes to two checkmarks (read by agent) in real time
* Adaptive display of launcher channel icons — when many channels are connected, extra icons are hidden behind a "•••" button that opens the full list of available channels
* New "Open chat automatically" option on the inbox Start Form tab — the chat can start immediately when the widget opens, or only after the client clicks "Start conversation"

**Dialer:**

* Ability to end a conversation in "Dialing" status
* Automatic recording of parameters from the Contact List (CL) into conversation attributes
  {% endhint %}

{% hint style="warning" icon="wand-magic-sparkles" %}

### Improvements and optimizations

**NovaTalks Chat Widget:**

* Updated widget responsiveness — correct scaling for any screen size and orientation, including mobile devices
* Improved widget positioning for all 4 placement options (bottom/center, left/right), accounting for custom margin set in inbox settings
* Optimized widget behavior in landscape mode and on screens with small height
* Separated hover effects for mouse and touch devices — fixed "stuck" hover states on touchscreens
* Improved support for page zoom (accessibility zoom) for the input field and channel list in the widget
* Added a semi-transparent backdrop behind the launcher channel icon list for better visibility on any page background
* Bot quick-reply buttons are now automatically removed after the client makes a selection (buttons with links remain visible)
* Updated sender name and avatar placement — moved from under the message bubble to the top-left corner of the message group for better dialogue readability

**Other:**

* WhatsAppByPhone: updated the connection library, fixed session freeze after QR code scan
* Fixed memory leaks in Vue components and conversation state — the platform is now more stable during extended interface use
* Strengthened platform security measures
  {% endhint %}

{% hint style="danger" icon="bug" %}

### Bug fixes

* **Email:** fixed sending a message via "Message first" when the email contains uppercase letters; fixed incorrect sorting order of incoming email messages; fixed an error when fetching Outlook emails; fixed conversation duplication and missing file uploads for emails with more than 10 attachments.
* **Telegram (by phone):** fixed incomplete message fetching; fixed lost text when sending media; fixed inability to disable a session in "wait\_auth" status; fixed incorrect conversation status change to "Pending" on outbound messages.
* **WhatsApp (by phone):** fixed incomplete message fetching; fixed lost information when a client sends media messages; fixed incorrect conversation status change to "Pending" on outbound messages; fixed duplicated messages when fetching unread messages after a release.
* **Automation:** fixed inability to save an Automation Rule with the Run Macro action for the Conversation Created event.
* **Dialer:** fixed operational errors.
* **Botflow:** fixed the message edit event being ignored; fixed the get\_email macro — client data is now correctly added.
* **Calendar/Bot logic:** fixed calendar exceptions not being taken into account.
* **Agent assignment:** fixed missing agent assignment when initiating a new dialogue via command if the agent is in Busy status.
* **Localization:** fixed error display when exceeding the limit depending on localization; fixed burger-menu submenu text in the Azerbaijani localization; added translation for the "Additional conversation attributes" field in the statistics configuration modal.
* **CSAT:** fixed conversation state mismatch when activating custom CSAT.
* **Voice/Call:** fixed contact lookup for voice integration with different phone number formats.
* **Start Form:** fixed sliders reverting to inactive state after updating the Start Form in the inbox; fixed residual pre\_chat\_form\_enabled=false after activating the Start Form.
* **Contacts:** fixed inconsistent letter casing of contact names in the interface.
* **NovaTalks Phone:** fixed cache-busting for the NovaTalks Phone iframe.
  {% endhint %}

</details>

<details>

<summary>March 2026</summary>

{% hint style="success" %}

### **New functionality**

* [Custom attributes](/en/get-started/settings/custom-attributes.md)
* [Chatbot scenario logging](/en/get-started/settings/chatbots/chatbot-script-logging.md)
* Polish interface localization
* New service for connecting [Numbered WhatsApp](/en/get-started/settings/inboxes/whatsapp-by-phone.md)
* New [permissions ](/en/get-started/settings/roles-and-permissions/permissions-list-and-description.md)that allow anonymizing data and hiding sensitive customer information; editing public Macros and public Macro libraries (now available to roles other than the administrator); editing public Quick Replies and public Quick Reply libraries, not only by administrators (now available to other roles as well).
  {% endhint %}

{% hint style="warning" icon="circle-bolt" %}

### **Improvements and optimizations**

* System core updated and database optimized for better performance
* Email channel optimized
* Long SDK API requests optimized
* Support for authorization headers added for webhooks
* Improved message delivery status handling for Numbered Viber
* Text editor standardized and file interaction mechanism improved
  {% endhint %}

{% hint style="danger" icon="bug" %}

### **Bug fixes**

* Macros: Fixed an issue where attached files disappeared when running an AI macro.
* Editor: Restored correct functionality of the “Cancel text formatting” button.
* Email: Resolved an issue where the TO and CC fields were cleared after the bot sent an automatic reply.
* Automation: Added a scroll bar in the settings window.
* Chatbot: Fixed the logic for the “*Copy skill settings from default language*” and “*Update*” buttons when changing the bot’s language.
  {% endhint %}

</details>