# Conversations

**Conversations** - the main working page where users can view and handle customer inquiries.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FAFBmCJatiH4h9WV5eqCL%2Fimage.png?alt=media&#x26;token=d7ed3c4a-613d-4b69-9b30-86050587096d" alt=""><figcaption></figcaption></figure>

1. **Quick filter.** The following quick filters are available:&#x20;

* Mentions - conversations in which the logged-in user was mentioned&#x20;
* Teams - conversations assigned to a selected team&#x20;
* Inboxes - conversations of a selected inbox
* Labels - conversations to which a selected label is assigned&#x20;
* Mine - conversations that are assigned to the logged-in user&#x20;
* Unassigned - conversations that are not assigned to any user&#x20;
* All - all conversations available for display to a user&#x20;
* Conversation status

2. **Advanced filter**. You can filter by the following parameters:

* Status&#x20;
* Substatus&#x20;
* Assignee Name
* Inbox name&#x20;
* Team name&#x20;
* Conversation ID&#x20;
* Created at
* Last activity
* Custom attributes&#x20;
* Chat Id&#x20;
* Source id
* Channel type&#x20;
* Contact name&#x20;
* Phone number&#x20;
* Contact labels
* Participants
* Missed

3. **Sorting** - sorts the list of conversations by the date of the last message in descending (newest to oldest) and ascending (oldest to newest) order.
4. **Text search** - Text search in conversations. As a result of the search, the system displays all messages in conversations that match the entered word/phrase.&#x20;
5. [**Conversation list**](https://help.novatalks.com.ua/en/get-started/conversations/conversations-list) - a list of all conversations that match the specified filter.&#x20;
6. [**Conversation Statuses and Substatuses** ](https://help.novatalks.com.ua/en/get-started/conversations/conversation-statuses-and-substatuses)
7. **Change the status of a conversation**&#x20;

{% hint style="info" %}
When an agent initiates a dialog, you can open the conversation immediately with or without a team. To do this, click on the "Reopen with Team" option and select the desired team from the list.
{% endhint %}

8. **Hide system messages** - an option to control the display of system messages. The set setting is applied to all conversations of a user.&#x20;
9. [**Conversation panel**](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel)
10. [**Contact card, Conversation Information, and Conversation Actions**](https://help.novatalks.com.ua/en/get-started/conversations/contact-card)
11. [**Dashboard Apps**](https://help.novatalks.com.ua/en/get-started/conversations/dashboard-apps) - a panel where agents can add and run applications created by administrators.
12. [**New dialogue**](https://help.novatalks.com.ua/en/get-started/conversations/new-dialog) - with this feature, agents can be the first to write/call a new customer without creating/searching for a contact


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.novatalks.com.ua/en/get-started/conversations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.