# Conversations

**Conversations** - the main working page where users can view and handle customer inquiries.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FAFBmCJatiH4h9WV5eqCL%2Fimage.png?alt=media&#x26;token=d7ed3c4a-613d-4b69-9b30-86050587096d" alt=""><figcaption></figcaption></figure>

1. **Quick filter.** The following quick filters are available:&#x20;

* Mentions - conversations in which the logged-in user was mentioned&#x20;
* Teams - conversations assigned to a selected team&#x20;
* Inboxes - conversations of a selected inbox
* Labels - conversations to which a selected label is assigned&#x20;
* Mine - conversations that are assigned to the logged-in user&#x20;
* Unassigned - conversations that are not assigned to any user&#x20;
* All - all conversations available for display to a user&#x20;
* Conversation status

2. **Advanced filter**. You can filter by the following parameters:

* Status&#x20;
* Substatus&#x20;
* Assignee Name
* Inbox name&#x20;
* Team name&#x20;
* Conversation ID&#x20;
* Created at
* Last activity
* Custom attributes&#x20;
* Chat Id&#x20;
* Source id
* Channel type&#x20;
* Contact name&#x20;
* Phone number&#x20;
* Contact labels
* Participants
* Missed

3. **Sorting** - sorts the list of conversations by the date of the last message in descending (newest to oldest) and ascending (oldest to newest) order.
4. **Text search** - Text search in conversations. As a result of the search, the system displays all messages in conversations that match the entered word/phrase.&#x20;
5. [**Conversation list**](https://help.novatalks.com.ua/en/get-started/conversations/conversations-list) - a list of all conversations that match the specified filter.&#x20;
6. [**Conversation Statuses and Substatuses** ](https://help.novatalks.com.ua/en/get-started/conversations/conversation-statuses-and-substatuses)
7. **Change the status of a conversation**&#x20;

{% hint style="info" %}
When an agent initiates a dialog, you can open the conversation immediately with or without a team. To do this, click on the "Reopen with Team" option and select the desired team from the list.
{% endhint %}

8. **Hide system messages** - an option to control the display of system messages. The set setting is applied to all conversations of a user.&#x20;
9. [**Conversation panel**](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel)
10. [**Contact card, Conversation Information, and Conversation Actions**](https://help.novatalks.com.ua/en/get-started/conversations/contact-card)
11. [**Dashboard Apps**](https://help.novatalks.com.ua/en/get-started/conversations/dashboard-apps) - a panel where agents can add and run applications created by administrators.
12. [**New dialogue**](https://help.novatalks.com.ua/en/get-started/conversations/new-dialog) - with this feature, agents can be the first to write/call a new customer without creating/searching for a contact