# Login

To log in to NovaTalks provide the following:

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FGDzgZoX6XPN8XjPHazfC%2F2.png?alt=media&#x26;token=894a6f1c-be7c-4525-91d6-7ad5bcd2bfbb" alt=""><figcaption></figcaption></figure>

1. User login
2. Password
3. Choose a phone

* No phone - select this option if you only need to handle chats/emails
* Web phone - choose this option to handle calls

{% hint style="warning" %}
If a phone is not configured, a user will be unable to log in, and the error message "Phone is not configured" will appear. For more information - [Telephony](https://help.novatalks.com.ua/en/settings/agents#telephony).
{% endhint %}

{% hint style="info" %}
The user can log in only once from one type of device.
{% endhint %}