# Profile settings

## User Statuses and Substatuses

The **status** shows if a user is available for a conversation and, if not, provides a reason for their unavailability.

{% hint style="info" %}
Upon logging in, the default user status is Busy - System.
{% endhint %}

{% hint style="success" %}
Users must be in the Online status for dialogs to be automatically assigned to them.
{% endhint %}

There are the following Statuses and Substatuses in the system:

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FXKEfjzJIF5SKD68gK7vF%2Fimage.png?alt=media&#x26;token=18fd13d8-d973-479f-9d66-d67dc5a576c2" alt=""><figcaption></figcaption></figure>

1. **Online** – a user is logged into the system and ready to handle dialogs.&#x20;

* Idle - an agent is idle with no assigned conversations.
* Interacting - an agent is handling conversations. At least 1 conversation has been assigned.

{% hint style="info" %}
The system automatically selects a substatus for the Online Status based on whether an agent has any assigned conversations.
{% endhint %}

2. **Busy** - a user is logged in, but not ready to handle dialogs.

* System - (system) the substatus a user is automatically switched to upon login.
* Not responding - (system) the substatus a user is automatically switched to if they do not answer (accept) a conversation within the Alerting Timeout.
* Other substatuses are created by users (For more details - [Substatus settings](https://help.novatalks.com.ua/en/settings/account-settings#substatuses))

{% hint style="info" %}
When switching to the Busy status, a user must select a substatus to indicate a reason, such as a break, lunch, etc. The system automatically switches to system substatuses when certain events occur, (e.g. if an agent does not accept a conversation, the system automatically switches substatus to Busy - Not Responding).
{% endhint %}

3. **Offline** - not in the system. The status is not available for selection. A user is automatically switched to this status when logging out.

***

## Shortcuts <a href="#shortcuts" id="shortcuts"></a>

You can use **keyboard shortcuts** for common operations.

The following shortcuts are available:

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2Fb4GteWECmRJsPFrOYYAQ%2Fimage.png?alt=media&#x26;token=e7890386-384f-4a67-82e5-df29224c0a80" alt=""><figcaption></figcaption></figure>

* Open conversation&#x20;
* Toggle snooze dropdown
* Go to Contacts Dashboard
* Go to Settings
* Resolve Conversation&#x20;
* Go to Conversation Dashboard
* Go to Reports sidebar

***

## Profile settings

In the Profile Settings tab, users can set a personal avatar, change personal information, password, control access from other devices, and copy the access key.

### Profile

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FDQs9NFjuam18KgwvNJNn%2Fimage.png?alt=media&#x26;token=2106cca6-3216-4c40-b033-57f6851fc1a4" alt=""><figcaption></figcaption></figure>

* Profile image&#x20;
* Your full name&#x20;
* Display name - a name that will be displayed in an online chat, for example, Agent 1&#x20;
* Your email - an email address used to log in to NovaTalks&#x20;
* Site language
* Time zone&#x20;

### Password

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FOjp7mlSucYBjEf5eMaFG%2Fimage.png?alt=media&#x26;token=6aa9112f-f63c-49a0-a8d8-86710b79cf16" alt=""><figcaption></figcaption></figure>

* Current password&#x20;
* New password&#x20;
* Confirm new password&#x20;

### Devices

The Devices tab allows users to control access to their account by viewing detailed information about each active session and terminating unnecessary or suspicious sessions.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FS002weAAqjWxGZq32UPd%2Fimage.png?alt=media&#x26;token=3f047ce4-e931-4ba0-85c1-e61362d1fe8e" alt=""><figcaption></figcaption></figure>

* active session on the current device&#x20;
* active session on another device with the option to end the session

{% hint style="info" %}
The user can log in only once from one type of device.
{% endhint %}

### Access token

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FJedUlyty6kpHyyd1bjhT%2Fimage.png?alt=media&#x26;token=4649e5e3-de96-48cc-a145-7d17d1010fa7" alt=""><figcaption></figcaption></figure>

* Access token - a key that can be used when creating an API integration

***

## Logout from NovaTalks <a href="#logout" id="logout"></a>

An option to log out of the system.

{% hint style="warning" %}
It is essential to log out of the system at the end of the workday to ensure accurate status statistics.&#x20;

After logging out, an agent status automatically changes to Offline.
{% endhint %}