# Reports

Analyze the effectiveness of your Contact Centre in real-time and based on historical data.

<table data-card-size="large" data-view="cards"><thead><tr><th data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="reports/online-reports">online-reports</a></td></tr><tr><td><a href="reports/historical-reports">historical-reports</a></td></tr></tbody></table>

**Possibilities:**

1. **Download a report** - if you need to take a closer look at data from a report, you can easily download it in CSV or XLSX format by clicking on the "Download Report" button in the upper-right corner of the report window and selecting the desired format.

{% hint style="info" %}
Data is downloaded taking into account the filters selected in the report settings.
{% endhint %}

2. **Sort by column** - allows you to sort data in a report by the selected column in descending/ascending order.
3. **Filter by column** - allows you to filter data in a report by the selected values in the column.
4. **Configure statistics** - allows you to add or remove parameters to be displayed in the report.&#x20;

To configure statistics, in the upper-right corner of a report table header, click the button <img src="https://content.gitbook.com/content/5yF7NRiGknx3Bqj4OgYA/blobs/KZMZKyJ01uJFt4oZKCrp/image.png" alt="" data-size="line">.  After that, the configuration window opens, where the Selected and Available fields for selection are displayed.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FoA1t1RAHjDnIBckaf1kk%2Fimage.png?alt=media&#x26;token=76ea7b8a-1468-4327-bbfb-c79565d17f11" alt=""><figcaption></figcaption></figure>

* **Available** - parameters that have not been added to a report. To add a parameter to a report, select it and use the right arrow to move it to the Selected section.
* **Selected** -  parameters that have been added to the report. To hide a parameter, select it and use the left arrow to move it to the Available section.

In the **Selected** parameters field, the parameters are displayed in the order they will appear in the report.

**To change the order of a parameter**, select the parameter and click the up arrow to move it up one position or down to move it down one position.