# New dialog from a contact

The **New dialog** feature allows agents to initiate contact (write/call) with new customers.

You can start interacting with new customers first through the following Inboxes: 

* API Inbox (available for WhatsApp and Telegram messengers) 
* Telegram by phone
* Viber by phone
* Call 
* Email

{% hint style="warning" %}
The option is available only if there is a channel from which you can write to a new client first (to do this, you need to activate the **Can write first to a new client** option in the [Inbox](/en/get-started/settings/inboxes/api.md#main-settings) settings). 

For Inboxes with the Call and Email conversation types, this option is enabled by default.
{% endhint %}

***

## New dialog with a client via WhatsApp web api

To initiate a dialog with a client via WhatsApp web api, the following fields must be specified:

<figure><img src="/files/qBc6y2UdHlW0iGs6xmlL" alt=""><figcaption></figcaption></figure>

1. **Inbox -** an Inbox where the ability to write first to a new client from WhatsApp web api is configured (For more details - [Inboxes](/en/get-started/settings/inboxes/api.md#main-settings))
2. **Team** - the team within the framework of which the outgoing dialog should be performed. The field is optional for selection.
3. **Phone Number**
4. **Message**

***

## New dialog with a client via WhatsApp Business

To initiate a dialog with a client via Whatsapp Business, the following fields must be specified:

<figure><img src="/files/BCQ9HaluKoWTKxiGIOHg" alt=""><figcaption></figcaption></figure>

1. **Inboxes -** the channel where the ability to write to the first new client from WhatsApp Business is configured (More - [Inboxes](/en/get-started/settings/inboxes.md))
2. **Team** - the team within which the outgoing dialogue should be carried out. The field is optional.
3. **Phone number of the contact**
4. **Message**

{% hint style="info" %}
WhatsApp Business uses 24-hour sessions for messaging.

When a customer sends a message to your number, a 24-hour window opens during which you can write free-form messages to your users.

Outside of the 24-hour customer service window, you can only send [HSM templates](/en/get-started/conversations/conversation-panel/hsm-templates.md). As soon as the customer replies to the template message, a new 24-hour window for communication opens.
{% endhint %}

***

## New dialog with a client via Telegram

To initiate a dialog with a client via Telegram, the following fields must be specified:

<figure><img src="/files/eJepaSh9aOEqPuhlEPDm" alt=""><figcaption></figcaption></figure>

1. **Inbox -** an Inbox where the ability to write first to a new client from Telegram is configured (For more details - [Telegram by phone](/en/get-started/settings/inboxes/telegram-by-phone.md))
2. **Team** - the team within the framework of which the outgoing dialog should be performed. The field is optional for selection.
3. **Sender's phone number -** the phone number from which the sending will be made
4. **Contact** **-** phone number, username, or ChatID

{% hint style="info" %}
Telegram username starting with @.

ChatID can be found in the Conversation under Conversation Information.
{% endhint %}

5. **Message**

***

## New dialog with a client via **Viber**

To initiate a dialog with a client via Viber, the following fields must be specified:

<figure><img src="/files/3dbfbEJt7XK8vm1HHNp1" alt=""><figcaption></figcaption></figure>

1. **Inbox -** an Inbox where the ability to write first to a new client from Telegram is configured (For more details - [Viber by phone](/en/get-started/settings/inboxes/viber-by-phone.md))
2. **Team** - the team within the framework of which the outgoing dialog should be performed. The field is optional for selection.
3. **Sender's phone number -** the phone number from which the sending will be made
4. **Contact**&#x20;
5. **Message**

***

## New dialog with a client via **Email**

To initiate a dialog with a client via Email, the following fields must be specified:

<figure><img src="/files/G4JlDUPj5QRfj3fyTcou" alt=""><figcaption></figcaption></figure>

1. **Inbox -** an Inbox with the conversation type Email
2. **Team** - the team within the framework of which the outgoing dialog should be performed. The field is optional for selection.
3. **To** - email address of the main recipient(s)
4. **Cc -** email addresses of recipients in copy (*optional*)
5. **Bcc -** email addresses of recipients in a blind copy (*optional*)

{% hint style="success" %}
To add multiple recipients in the **To**, **Cc**, and **Bcc** fields, separate email addresses with commas.
{% endhint %}

6. **Subject**
7. **Message**

***

## New dialog with a client via Call

To initiate a dialog with a client via Call, the following fields must be specified:

<figure><img src="/files/QsIcJdNNWzeA1sA46WWr" alt=""><figcaption></figcaption></figure>

1. **Inbox -** an Inbox with the conversation type Call
2. **Team** - the team within the framework of which the outgoing dialog should be performed. The field is optional for selection.
3. **Phone Number**


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