🗨️Conversations

Conversations - the main working page where users can view and handle customer inquiries.

1. Quick filter. The following quick filters are available:

• Mentions - conversations in which the logged-in user was mentioned

• Teams - conversations assigned to a selected team

• Inboxes - conversations of a selected inbox

• Labels - conversations to which a selected label is assigned

• Mine - conversations that are assigned to the logged-in user

• Unassigned - conversations that are not assigned to any user

• All - all conversations available for display to a user

• Conversation status

1. Advanced filter. You can filter by the following parameters:

• Status

• Substatus

• Assignee Name

• Inbox name

• Team name

• Conversation ID

• Created at

• Last activity

• Custom attributes

• Chat Id

• Source id

• Channel type

• Contact name

• Phone number

• Contact labels

• Participants

• Missed

1. Sorting - sorts the list of conversations by the date of the last message in descending (newest to oldest) and ascending (oldest to newest) order.

2. Text search - Text search in conversations. As a result of the search, the system displays all messages in conversations that match the entered word/phrase.

3. Conversation list - a list of all conversations that match the specified filter.

4. Conversation Statuses and Substatuses

5. Change the status of a conversation

When an agent initiates a dialog, you can open the conversation immediately with or without a team. To do this, click on the "Reopen with Team" option and select the desired team from the list.

1. Hide system messages - an option to control the display of system messages. The set setting is applied to all conversations of a user.

2. Conversation panel

3. Contact card, Conversation Information, and Conversation Actions

4. Dashboard Apps - a panel where agents can add and run applications created by administrators.