> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/conversations.md).

# Conversations

**Conversations** - the main working page where users can view and handle customer inquiries.

<figure><img src="/files/nM3h04wDWycdbkQnXBae" alt=""><figcaption></figcaption></figure>

1. **Quick filter.** The following quick filters are available:&#x20;

* Mentions - conversations in which the logged-in user was mentioned&#x20;
* Teams - conversations assigned to a selected team&#x20;
* Inboxes - conversations of a selected inbox
* Labels - conversations to which a selected label is assigned&#x20;
* Mine - conversations that are assigned to the logged-in user&#x20;
* Unassigned - conversations that are not assigned to any user&#x20;
* All - all conversations available for display to a user&#x20;
* Conversation status

2. **Advanced filter**. You can filter by the following parameters:

* Status&#x20;
* Substatus&#x20;
* Assignee Name
* Inbox name&#x20;
* Team name&#x20;
* Conversation ID&#x20;
* Created at
* Last activity
* Custom attributes&#x20;
* Chat Id&#x20;
* Source id
* Channel type&#x20;
* Contact name&#x20;
* Phone number&#x20;
* Contact labels
* Participants
* Missed

3. **Sorting** - sorts the list of conversations by the date of the last message in descending (newest to oldest) and ascending (oldest to newest) order.
4. **Text search** - Text search in conversations. As a result of the search, the system displays all messages in conversations that match the entered word/phrase.&#x20;
5. [**Conversation list**](/en/get-started/conversations/conversations-list.md) - a list of all conversations that match the specified filter.&#x20;
6. [**Conversation Statuses and Substatuses** ](/en/get-started/conversations/conversation-statuses-and-substatuses.md)
7. **Change the status of a conversation**&#x20;

{% hint style="info" %}
When an agent initiates a dialog, you can open the conversation immediately with or without a team. To do this, click on the "Reopen with Team" option and select the desired team from the list.
{% endhint %}

8. **Hide system messages** - an option to control the display of system messages. The set setting is applied to all conversations of a user.&#x20;
9. [**Conversation panel**](/en/get-started/conversations/conversation-panel.md)
10. [**Contact card, Conversation Information, and Conversation Actions**](/en/get-started/conversations/contact-card.md)
11. [**Dashboard Apps**](/en/get-started/conversations/dashboard-apps.md) - a panel where agents can add and run applications created by administrators.
12. [**New dialogue**](/en/get-started/conversations/new-dialog.md) - with this feature, agents can be the first to write/call a new customer without creating/searching for a contact

**List Display Settings** allow users to control which items are displayed in sections and in what order. Users can configure **sorting, filtering, and the number of items displayed** in the list.

<figure><img src="/files/2yWYYzVd6dnOyoD62shc" alt=""><figcaption></figcaption></figure>

**Sort by** — when a sorting option is selected in the Conversation quick filter panel, the items in the section are sorted according to the selected option.

The selected sorting is applied both to the collapsed list and when using the **"Show All"** function.

**Filter by** — when a filtering option is selected, both the list of **Inboxes** displayed in the quick filter panel and the list of **Conversations** are updated.

When selecting an option:

* **Active only** — only active available Inboxes are displayed in the panel, along with the conversations associated with them.
* **All (Active & Deleted)** — all available Inboxes are displayed in the panel, along with the conversations associated with them.

**Show items** — sets the maximum number of items displayed before clicking the **"Show All"** button.