🔔Outgoing campaigns

Send mass outbound emails to your customers automatically and inform them about your events, promotions, personal offers, reminders, etc.

Mass emails provide:

1. Personalization

   • Inserting any customer data into the message

   • Different messages to different customers in one email campaign

   • Segmentation: email campaigns are customized depending on the customer group

2. Sales funnels

   • Set up sequential email campaigns that are automatically launched depending on the customer's response.

   • This allows you to use all possible chances to convince the customer to make a purchase

3. Automation

   • Send everything without involving a manager - from appointment reminders to personalised offers

For more information on how to set up and what types of campaigns you can create, watch the video✨:

Restrictions

When carrying out automated mailings, messenger/email restrictions apply:

• Viber, Telegram - sending to existing customers works smoothly

• WhatsApp, Instagram, Facebook - 24 hour window for sending

• Telegram by phone, Viber by phone - blocking of channels during mass mailing (no more than 5-10 messages per day, depending on how long ago the account was created)

• Email - blocking mail in case of mass mailing

Currently, the system does not limit the number of messages that can be sent. The accounting of generated messages within mass mailings will be carried out at the end of the month.

The user can check the number of dialogues that have been carried out as part of automated campaigns through the Dialogues Detail report by selecting the Campaigns filter.