🏷️Labels

Labels list

Labels in NovaTalks help you easily categorise Conversations, Dialogues and Contacts.

There are two subsections available in the Labels section:

• Active - displays a list of active labels;

• Deleted - displays a list of deleted labels.

In the Active section, you can edit existing labels and add new ones.

In the Deleted section, you can restore deleted labels.

To create a new label or edit an existing one, click Add Label/Edit Label.

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Create/Edit a Label

1. Label name

2. Description

3. Color

4. Show label on sidebar - determines whether a label should be displayed in the sidebar.

If the option is enabled, a label is displayed in the sidebar on the Conversations and Contacts tabs.

If disabled, it is not displayed in the sidebar.

1. Show to agents - determines whether a label is available for agents to select/view.

If the option is enabled, a label is available for selection by all users.

If disabled, the label is available for selection only by administrators.

A label can be assigned:

• Automatically - performed using the settings of the Chatbot, Macros, and Automation.

• Manually - by an agent in the system interface. You can assign Tags to Conversation, Dialogue, and Contact.