🏷️Labels
Last updated
Last updated
Labels in NovaTalks help you easily categorise Conversations, Dialogues and Contacts.
There are two subsections available in the Labels section:
Active - displays a list of active labels;
Deleted - displays a list of deleted labels.
In the Active section, you can edit existing labels and add new ones.
In the Deleted section, you can restore deleted labels.
To create a new label or edit an existing one, click Add Label/Edit Label.
Label name
Description
Color
Show label on sidebar - determines whether a label should be displayed in the sidebar.
If the option is enabled, a label is displayed in the sidebar on the Conversations and Contacts tabs.
If disabled, it is not displayed in the sidebar.
Show to agents - determines whether a label is available for agents to select/view.
If the option is enabled, a label is available for selection by all users.
If disabled, the label is available for selection only by administrators.
A label can be assigned:
Automatically - performed using the settings of the Chatbot, Macros, and Automation.
Manually - by an agent in the system interface. You can assign Tags to Conversation, Dialogue, and Contact.
