# Labels

## Labels list

**Labels** in NovaTalks help you easily categorise Conversations, Dialogues and Contacts.

{% embed url="<https://www.youtube.com/watch?v=qcVjhV3RgBc>" %}

There are two subsections available in the Labels section:

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FqigjMNYmZvCCJpCIJnfr%2Fimage.png?alt=media&#x26;token=cd9b6e97-ba32-42f7-bc05-5f6abd14a4f5" alt=""><figcaption></figcaption></figure>

* **Active** - displays a list of active labels;
* **Deleted** - displays a list of deleted labels.

In the Active section, you can edit existing labels and add new ones.&#x20;

In the Deleted section, you can restore deleted labels.

To create a new label or edit an existing one, click **Add Label/Edit Label.**

***

## Create/Edit a Label

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2F9xRF8PiMThhCZrP9vxb2%2Fimage.png?alt=media&#x26;token=634af3e5-c522-482f-a679-1c2649e188a0" alt=""><figcaption></figcaption></figure>

1. **Label name**
2. **Description**
3. **Color**
4. **Show label on sidebar** - determines whether a label should be displayed in the sidebar.

{% hint style="success" %}
If the option is **enabled,** a label is displayed in the sidebar on the Conversations and Contacts tabs.

If **disabled**, it is not displayed in the sidebar.
{% endhint %}

5. **Show to agents** - determines whether a label is available for agents to select/view.

{% hint style="success" %}
If the option is **enabled**, a label is available for selection by all users.

If **disabled**, the label is available for selection only by administrators.
{% endhint %}

{% hint style="info" %}
**A label can be assigned**:

* **Automatically** - performed using the settings of the [Chatbot](https://help.novatalks.com.ua/en/get-started/settings/chatbots), [Macros](https://help.novatalks.com.ua/en/get-started/settings/macros), and [Automation](https://help.novatalks.com.ua/en/get-started/settings/automation).
* **Manually** - by an agent in the system interface. You can assign Tags to Conversation, Dialogue, and Contact.
  {% endhint %}


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