Knowledge Base NovaTalks
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  • ↗️Get started!
    • 🔐Login
    • 🧑‍🔧Profile settings
    • 🗨️Conversations
      • 📄Conversations list
      • 🟣Conversation Statuses and Substatuses
      • 📤Conversation panel
        • 🪄AI Assistant
        • 📱Get customer data
        • HSM templates in the WhatsApp Business API
      • 🪪Contact card, Conversation information and Conversation actions
        • 📬New dialog
      • ➕Dashboard Apps panel
        • 📞NovaTalks Phone
        • 🎥Web-Call
    • 📒Contacts
    • 📈Reports
      • ⏱️Online reports
        • ✅Agent status report
        • 👥Agent Overview Report
        • 🧑‍🤝‍🧑Team Overview Report
        • 📥Inbox Overview Report
      • 🕒Historical reports
        • 👥Agent Overview Sum Report
        • 🧑‍🤝‍🧑Team Overview Sum Report
        • 📥Inbox Overview Sum Report
        • 🟢Agent Availability Sum Report
        • 😊Agent CSAT Sum Report
        • 🆗Agent Availability Detail Report
        • 🤩CSAT Detail Report
        • 💬Dialogs Detail Report
        • 💭Messages Detail Report
        • 🏷️Tags Detail Report
    • 🔔Outgoing campaigns
      • 📤Campaigns
      • 📄Contact list
      • 🔁Attempt control
      • ⚙️Dialer settings
    • 🛠️Settings
      • 👥Agents
      • 🧑‍🤝‍🧑Teams
      • 📥Inboxes
        • 💻Online chat and widget on a website
        • ⛓️API channel
        • 📧Email
        • 🤳Call
        • Telegram by phone
          • ⚠️Restrictions and limits
        • Viber by Phone
          • ⚠️Restrictions and limits
      • 🌟Skills
      • 🏷️Labels
      • 📝Custom attributes
      • 📆Calendars
      • 🤖Chatbots
      • 🔌Automation
      • 🛞Macros
        • 🪄Macroses AI
        • 📱Macroses Get customer data
      • ✍️Canned Responses
      • 📑Wrap-Up Codes
      • ⚡Integrations
        • 🪝Webhooks
        • 🧩Dashboard apps
        • 🪄AI
      • 🔔Notifications
      • ⚙️Account settings
    • 📙Light Version Guide
      • 🔐Login
      • 🛠️Settings
      • 🗨️Conversations
        • 📤Conversation panel
        • 🟣Conversations Statuses and Substatuses
        • 🪪Contact card
        • 🗃️Conversation Actions
    • 🔗Connecting messengers
      • Connecting Whatsapp Business
      • Connecting Viber
    • ❓FAQ
      • 🔢Dialog utilization and an agent utilization calculation
      • 📞IP telephony
        • ⚙️Connecting IP telephony
        • 🎯Advantages of IP telephony compared to GSM gateways
        • 📲How to retain customers when transitioning from a GSM Gateway to IP Telephony
  • 🤝Terms of support for NovaTalks
    • 🗿Standard
    • ⭐Advanced
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Last updated 3 months ago

Meet the customer where they are in one place

Set up and configure inboxes, teams, create chatbots, users, and much more

Evaluate the efficiency of your Contact Center with online and historical reporting in NovaTalks

Send mass outbound emails automatically to your customers and inform them about your events, promotions, personal offers, reminders, etc.

Change personal information, password, status

Store all data about your customers in the built-in Contacts card in NovaTalks

How to login into NovaTalks

Install the NovaTalks mobile app on your smartphone and stay connected wherever you are

🗨️Conversations
🛠️Settings
📈Reports
🔔Outgoing campaigns
🧑‍🔧Profile settings
📒Contacts
🔐Login
📙Light Version Guide
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