> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/conversations/conversations-list.md).

# Conversations list

**Conversation list** – displays all conversations that match the specified filter.

{% hint style="warning" %}
Users with the Agent role will only see conversations from inboxes they are members of.
{% endhint %}

<figure><img src="/files/CaWIb7BDFwdBna3YfmFo" alt=""><figcaption></figcaption></figure>

1. **Messenger icon**&#x20;
2. **Client name**&#x20;
3. **Inbox name**&#x20;
4. **Assigned agent**&#x20;
5. **Last message in a conversation**&#x20;
6. **Conversation labels**
7. **Accept/reject conversation** - visible when a conversation is assigned to a logged-in agent and the Auto Answer setting is disabled for a Team or Conversation Inbox (if not assigned to a Team).

{% hint style="warning" %}
If an agent rejects a conversation or fails to accept it within the specified Alerting Timeout, the conversation moves back to the beginning of the assigned team's queue. The agent's status then changes to Busy with the substatus Not Responding. New conversations are not assigned to the agent until they switch to Online status.
{% endhint %}