# Conversations list

**Conversation list** – displays all conversations that match the specified filter.

{% hint style="warning" %}
Users with the Agent role will only see conversations from inboxes they are members of.
{% endhint %}

<figure><img src="/files/CaWIb7BDFwdBna3YfmFo" alt=""><figcaption></figcaption></figure>

1. **Messenger icon**&#x20;
2. **Client name**&#x20;
3. **Inbox name**&#x20;
4. **Assigned agent**&#x20;
5. **Last message in a conversation**&#x20;
6. **Conversation labels**
7. **Accept/reject conversation** - visible when a conversation is assigned to a logged-in agent and the Auto Answer setting is disabled for a Team or Conversation Inbox (if not assigned to a Team).

{% hint style="warning" %}
If an agent rejects a conversation or fails to accept it within the specified Alerting Timeout, the conversation moves back to the beginning of the assigned team's queue. The agent's status then changes to Busy with the substatus Not Responding. New conversations are not assigned to the agent until they switch to Online status.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.novatalks.com.ua/en/get-started/conversations/conversations-list.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.