🧩Dashboard apps

Dashboard apps list

Dashboard apps - allows users to embed their other applications in the NovaTalks interface to provide agents with additional information about users, their orders, previous payment history, etc. Conversation context and contact/dialog details can be transferred to an application.

To add a new application/edit an existing one, select Add a new dashboard app/Edit dashboard app.

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Create/Edit a Dashboard App

1. Name - a name of an application

2. Endpoint - a URL where an application is located

3. Selected icon - an icon that will be displayed on the Dashboard Apps panel

4. Add additional parameters — allows you to specify parameter values to be passed through the Key/Value fields. The additional parameters are passed in the Browser Event Payload ntk-dashboard-app-on_loading.

5. Auto launch — if enabled, the application is automatically launched on the Conversations tab, while remaining collapsed.

6. Pin to the panel — if enabled, the application is pinned to the application panel on the Conversations tab and cannot be removed from the panel.

7. Allow close — if enabled, the application has a close function (Close button) available.

Dashboard apps can receive data from NovaTalks:

• When an app is launched for the first time (event "ntk-dashboard-app-context");

• When you run a Macro with the Send Browser Event action (For more information - Macros).

Event Payload

{
  "event": "ntk-dashboard-app-on_loading",
  "data": {
    "additional_settings": [
    ],
      "sip":{
         "sip_username":"1060",
         "sip_password":"test",
         "sip_domain":"aws.ba.jambonz.demo.com.ua",
         "sip_server_address":"wss://novatalks-demo.com.ua/webrtc-ws",
         "isSipConfigured":true,
         "sip_display_name":"Nataliia.Bondarenko",
         "locale":"en",
         "login_station":"web_phone",
         "station":"1060"
      },
    "currentAgent": {
      "id": 7,
      "name": "Nataliia.Bondarenko",
      "email": "[e-mail]"
      "status": "online",
      "substatus": "interacting",
       "timezone": "Europe/Kiev",
       "locale": "en",
       "sip_username": "1060",
       "station": "1060"
    }
  }
}