🧩Dashboard apps
Dashboard apps list
Dashboard apps - allows users to embed their other applications in the NovaTalks interface to provide agents with additional information about users, their orders, previous payment history, etc. Conversation context and contact/dialog details can be transferred to an application.
To add a new application/edit an existing one, select Add a new dashboard app/Edit dashboard app.
Create/Edit a Dashboard App
Name - a name of an application
Endpoint - a URL where an application is located
Selected icon - an icon that will be displayed on the Dashboard Apps panel
Dashboard apps can receive data from NovaTalks:
When an app is launched for the first time (event "ntk-dashboard-app-context");
When you run a Macro with the Send Browser Event action (For more information - Macros).
Event Payload
Contact object:
{
"id": 171047,
"name": "maria kostenko",
"email": "[email protected]",
"phone_number": "+380951111111",
"identifier": "425809372",
"pubsub_token": null,
"custom_attributes": {
"language": "en"
},
"additional_attributes": {
"description": ""
},
"last_activity_at": 1685978084,
"thumbnail": "",
"availability": "offline"
}Conversation object:
{
"meta":{
"sender":{
"id":171047,
"name":"maria kostenko",
"email":"[email protected]",
"phone_number":"+380951111111",
"identifier":"425809372",
"pubsub_token":null,
"custom_attributes":{ },
"additional_attributes":{
"description":""
},
"last_activity_at":1685978084,
"thumbnail":"",
"availability":"offline"
},
"assignee":{
"id":76,
"username":"[email protected]",
"provider":"email",
"name":"nataliia",
"email":"[email protected]",
"custom_attributes":{
},
"confirmed":true,
"available_name":"",
"timezone":"Europe/Kiev",
"locale":"uk",
"deleted":false,
"show_system_messages":false,
"avatar_url":"http://www.gravatar.com/avatar/?d=404"
},
"team":null,
"labels":[…]
},
"id":241013,
"account_id":1,
"inbox_id":4,
"status":"open",
"assignee_id":76,
"contact_id":171047,
"additional_attributes":{
"botId":"e2a2d4a6a86b7bd0",
"chatId":425809372,
"contactSource":"telegram"
},
"custom_attributes":{
},
"contact_inbox_id":359628,
"dialog_id":"ffbefa72-2f37-4785-8477-5f308d96be19",
"identifier":"Ls8e9X1ydB2x794CWZO8GJ",
"team_id":null,
"campaign_id":null,
"snoozed_until":null,
"can_reply":true,
"contact_last_seen_at":0,
"agent_last_seen_at":1686078912,
"last_activity_at":1685978084,
"assignee_last_seen_at":1686077333,
"timestamp":1685978084,
"priority":5,
"substatus":"interacting",
"subpriority":0,
"messages":[…],
"allMessagesLoaded":false,
"dataFetched":true
}Current agent object:
{
"id": 76,
"name": "nataliia",
"email": "[email protected]"
}Last updated