# Conversations
The Conversations page displays all conversations that match the specified filter.
1. **Conversation filters by:**
* Type of assigned agent
* Conversation status
* Inbox
* Team
{% hint style="info" %}
To reset the filters, click .
{% endhint %}
2. **Messenger icon** from which a customer has sent a message
3. **Inbox name**
4. **Client name**
5. **Conversation labels**
6. **Accept/reject conversation** - visible when a conversation is assigned to a logged-in agent and the Auto Answer setting is disabled for a Team or Conversation Inbox (if not assigned to a Team).
{% hint style="warning" %}
If an agent rejects a conversation or fails to accept it within the specified Alerting Timeout, the conversation moves back to the beginning of the assigned team's queue. The agent's status then changes to Busy with the substatus Not Responding. New conversations are not assigned to the agent until they switch to Online status.
{% endhint %}
When clicking on a Conversation, the Conversation panel opens.
{% hint style="success" %}
Dialogs with the **Call** conversation type are viewable only.
Dialogs with the **Email** conversation type are not displayed.
{% endhint %}
7. [**New dialog** ](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/new-dialog)- with this feature, agents can be the first to write/call a new customer without creating/searching for a contact
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
.
{% endhint %}
2. **Messenger icon** from which a customer has sent a message
3. **Inbox name**
4. **Client name**
5. **Conversation labels**
6. **Accept/reject conversation** - visible when a conversation is assigned to a logged-in agent and the Auto Answer setting is disabled for a Team or Conversation Inbox (if not assigned to a Team).
{% hint style="warning" %}
If an agent rejects a conversation or fails to accept it within the specified Alerting Timeout, the conversation moves back to the beginning of the assigned team's queue. The agent's status then changes to Busy with the substatus Not Responding. New conversations are not assigned to the agent until they switch to Online status.
{% endhint %}
When clicking on a Conversation, the Conversation panel opens.
{% hint style="success" %}
Dialogs with the **Call** conversation type are viewable only.
Dialogs with the **Email** conversation type are not displayed.
{% endhint %}
7. [**New dialog** ](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/new-dialog)- with this feature, agents can be the first to write/call a new customer without creating/searching for a contact
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations.md?ask=