📞NovaTalks Phone

NovaTalks Phone - WebRTC phone built into the NovaTalks system that provides a user with a separate telephone line and does not require the installation of additional equipment.

The NovaTalks Phone is fixed on the Dashboard Apps panel and starts automatically when the user logs in.

To launch NovaTalks Phone, a user must have configured the Telephony settings in the Agent settings. (For more information - Telephony)

The following functionality is available in the NovaTalks Phone application:

1. Dialing and call control

• Mute microphone - mutes a user's microphone during a call.

• Hold - place a call on hold.

• Transfer - allows a user to make a Blind or Consult transfer.

• End call

1. Call history displays a list of calls handled by a user and allows saving contacts for quick dialing.

2. Profile Settings allow users to change the interface language and adjust the microphone and speaker settings.