# NovaTalks Phone

**NovaTalks Phone** - WebRTC phone built into the NovaTalks system that provides a user with a separate telephone line and does not require the installation of additional equipment. 

The NovaTalks Phone is fixed on the Dashboard Apps panel and starts automatically when the user logs in. 

{% hint style="danger" %}
To launch NovaTalks Phone, a user must have configured the Telephony settings in the Agent settings. (For more information - [Telephony](https://help.novatalks.com.ua/en/settings/agents#telephony))
{% endhint %}

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2Fvl7jlrlq5Smbzpxex0GB%2Fimage.png?alt=media&#x26;token=787ea420-15b3-4b9c-b8fb-41b42ea48b67" alt=""><figcaption></figcaption></figure>

The following functionality is available in the NovaTalks Phone application:

1. **Dialing and call control**

* **Mute microphone** - mutes a user's microphone during a call.&#x20;
* **Hold** - place a call on hold.&#x20;
* **Transfer** - allows a user to make a Blind or Consult transfer.&#x20;
* **End call**&#x20;

2. Call history displays a list of calls handled by a user and allows saving contacts for quick dialing.
3. **Profile Settings** allow users to change the interface language and adjust the microphone and speaker settings.


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