> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/conversations/dashboard-apps/novatalks-phone.md).

# NovaTalks Phone

**NovaTalks Phone** - WebRTC phone built into the NovaTalks system that provides a user with a separate telephone line and does not require the installation of additional equipment. 

The NovaTalks Phone is fixed on the Dashboard Apps panel and starts automatically when the user logs in. 

{% hint style="danger" %}
To launch NovaTalks Phone, a user must have configured the Telephony settings in the Agent settings. (For more information - [Telephony](/en/get-started/settings/agents.md#telephony))
{% endhint %}

<figure><img src="/files/YlCjOY0UUp33y5N4I0nZ" alt=""><figcaption></figcaption></figure>

The following functionality is available in the NovaTalks Phone application:

1. **Dialing and call control**

* **Mute microphone** - mutes a user's microphone during a call.&#x20;
* **Hold** - place a call on hold.&#x20;
* **Transfer** - allows a user to make a Blind or Consult transfer.&#x20;
* **End call**&#x20;

2. Call history displays a list of calls handled by a user and allows saving contacts for quick dialing.
3. **Profile Settings** allow users to change the interface language and adjust the microphone and speaker settings.