> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/settings/automation.md).
# Automation
## Automation rules list
**An Automation Rule** is a set of actions automatically executed when specified events occur and conditions are met. Automation rules allow you to automate existing processes that previously required manual effort.
The Automation Rules page shows settings and lets you activate or deactivate them.
To create a new automation rule/edit an existing one, select **Add Automation Rule/Edit Automation Rule.**
***
## Create/Edit an Automation Rule
1. **Rule name**
2. **Description**
3. **Events** - a list of events that should trigger an automation rule. The following Events are available:
* Conversation created
* Dashboard On Loaded
* Conversation On Focus
* Conversation Out Of Focus
* Conversation status changed
* Conversation Sub Status Changed
* Conversation assignee changed
* Conversation team changed
* Conversation Custom Attribute Changed
* Conversation Label Changed
* Dialog Label Change
* Dialog Wrap-Up Code Change
* Dialog Note Created
* Incoming message created
* Contact created
* Outgoing Message Created
* Message Status Changed
* Contact Detail Changed
* Contact Custom Attribute Changed
* Contact Label Changed
* Agent Status Changed
4. **Conditions** - a set of conditions that an event object must meet, otherwise a rule will not be triggered. The following conditions are available:
* Inbox Name
* Phone number
* Email
* Email Subject
* Status
* Assignee Name
* Team Name
* Label
* Wrap-Up Code
* Note Content
* Agent name
* Message content
{% hint style="info" %}
Available conditions depend on the chosen event.
{% endhint %}
5. **Actions** - a set of actions to be performed. The following actions are available:
* Add a label
* Resolve conversation
* Send a message
* Send Attachment
* Send Webhook Event
* Send Browser Event
{% hint style="info" %}
Available actions depend on the chosen event.
{% endhint %}
When configuring the action, you can select the **Dashboard App** to which the event will be sent, as well as pass additional custom parameters as part of the **event payload** by specifying their values in the corresponding **Key/Value** fields.