Contact card
Last updated
Last updated
Click the icon beside the client's name to open the contact card.
Main contact details - name, e-mail, and phone number.
Conversation labels. A conversation can have 1, several, or no labels attached.
Conversation information - a section with existing conversation attributes and the ability to assign new ones. In addition to custom attributes, this section displays the system attributes of a conversation:
Priority is a parameter that is taken into account when queuing a conversation. The lower the value, the higher the Priority of a conversation.
Subpriority is a parameter that is taken into account when re-queuing a conversation. The lower the parament's value, the higher the priority of a conversation. The Sub-priority is higher than the Priority. Users cannot change the subpriority.
Contact attributes - a section with existing contact attributes and the ability to assign new ones. In addition to custom attributes, this section displays the system attributes of the contact:
Language - a customer interaction language selected in the chatbot or set by an agent.