Knowledge Base NovaTalks
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      • 📄Conversations list
      • 🟣Conversation Statuses and Substatuses
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        • 🪄AI Assistant
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        • HSM templates in the WhatsApp Business API
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        • ✅Agent status report
        • 👥Agent Overview Report
        • 🧑‍🤝‍🧑Team Overview Report
        • 📥Inbox Overview Report
      • 🕒Historical reports
        • 👥Agent Overview Sum Report
        • 🧑‍🤝‍🧑Team Overview Sum Report
        • 📥Inbox Overview Sum Report
        • 🟢Agent Availability Sum Report
        • 😊Agent CSAT Sum Report
        • 🆗Agent Availability Detail Report
        • 🤩CSAT Detail Report
        • 💬Dialogs Detail Report
        • 💭Messages Detail Report
        • 🏷️Tags Detail Report
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        • 💻Online chat and widget on a website
        • ⛓️API channel
        • 📧Email
          • Configure an OAuth app for Gmail
          • Configure an OAuth app for Outlook and Microsoft 365
        • 🤳Call
        • Telegram by phone
          • ⚠️Restrictions and limits
        • Viber by Phone
          • ⚠️Restrictions and limits
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      • 🔐Roles & Permissions
        • 🔑Permits: list and description
        • 👩‍💻Permissions for standard roles
      • 🏷️Labels
      • 📝Custom attributes
      • 📆Calendars
      • 🤖Chatbots
      • 🔌Automation
      • 🛞Macros
        • 🪄Macroses AI
        • 📱Macroses Get customer data
      • ✍️Canned Responses
      • 📑Wrap-Up Codes
      • ⚡Integrations
        • 🪝Webhooks
        • 🧩Dashboard apps
        • 🪄AI
      • 🔔Notifications
      • ⚙️Account settings
    • 📙Light Version Guide
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      • 🗨️Conversations
        • 📤Conversation panel
        • 🟣Conversations Statuses and Substatuses
        • 🪪Contact card
        • 🗃️Conversation Actions
    • 🔗Connecting messengers
      • Connecting Whatsapp Business
      • Connecting Viber
    • ❓FAQ
      • 🔢Dialog utilization and an agent utilization calculation
      • 📞IP telephony
        • ⚙️Connecting IP telephony
        • 🎯Advantages of IP telephony compared to GSM gateways
        • 📲How to retain customers when transitioning from a GSM Gateway to IP Telephony
  • 🤝Terms of support for NovaTalks
    • 🗿Standard
    • ⭐Advanced
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Last updated 1 year ago

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