🛠️Settings

The Settings page displays:

1. Agent status indicator

   • Green- Online

   • Yellow- Busy

2. Agent Name

3. Menu for changing agent status and substatus

• When switching to the Online status, the substatus is set automatically:

1. Idle – an agent is idle with no assigned conversations.

2. Interacting – an agent is handling conversations. At least 1 conversation has been assigned.

• When switching to the Busy status, a user must select a substatus to indicate a reason for switching.

1. Notification settings - notification enable/disable menu

1. Change language - menu for changing the interface language

2. Devices - information about the devices from which this account was logged in, with the ability to terminate unnecessary or suspicious sessions.

1. Appearance - select a light or dark interface theme

2. Logout - Log out of the system