🛠️Settings

The Settings page displays:

  1. Agent status indicator

    • Green- Online

    • Yellow- Busy

  2. Agent Name

  3. Menu for changing agent status and substatus

  • When switching to the Online status, the substatus is set automatically:

  1. Idle – an agent is idle with no assigned conversations.

  2. Interacting – an agent is handling conversations. At least 1 conversation has been assigned.

  • When switching to the Busy status, a user must select a substatus to indicate a reason for switching.

  1. Notification settings - notification enable/disable menu

  1. Change language - menu for changing the interface language

  2. Devices - information about the devices from which this account was logged in, with the ability to terminate unnecessary or suspicious sessions.

  1. Appearance - select a light or dark interface theme

  2. Logout - Log out of the system

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