> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/settings/roles-and-permissions.md).
# Roles & Permissions
## List of roles
**A role** is a set of predefined permissions that correspond to a user's specific tasks in the system.
Each user is assigned one role, which determines their level of access to NovaTalks functionality.
The system has the following standard roles:
* Administrator - has full access to all system functions.
* Supervisor - designed to monitor the work of channels, teams, and agents.
* Agent - the main role for processing incoming and outgoing calls.
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Find out what permissions each standard role includes ๐Role permissions
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You can choose one of the standard, pre-configured roles or create your own.
To create a new Role/edit an existing one, select Add Role or Copy Existing/Edit Role.
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Standard roles cannot be changed or deleted. You can only assign them to users.
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## Create/Edit a Role
### Settings
The main settings show the Role Name and Description.
1. **Role name**
2. **Description**
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### Permissions
**Permissions** are individual access rights that can be assigned to a specific role to control system functionality.
There are two levels of permissions:
* View - the user has access only to view the functionality, without the ability to make changes.
* Edit - the user can both view and change the relevant functionality.
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Find out what access each permission provides ๐[Permissions: list and description](/en/get-started/settings/roles-and-permissions/permissions-list-and-description.md)
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You can grant
* access to an entire permission group (for example, Conversations), or
* access to individual permissions within the group (for example, Conversations only).
If you assign a permission that depends on another permission, the system automatically adds all the necessary related permissions.
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### Users
The list of users who have been assigned the current role. Here you can add new users to this role.
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To change the role of a user who has already been assigned this role, go to:
* settings of the role you want to assign;
* or the profile of the corresponding agent in the list of users. More information - Create/Edit an Agent
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