> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/settings/roles-and-permissions.md). # Roles & Permissions ## List of roles **A role** is a set of predefined permissions that correspond to a user's specific tasks in the system. Each user is assigned one role, which determines their level of access to NovaTalks functionality. The system has the following standard roles: * Administrator - has full access to all system functions. * Supervisor - designed to monitor the work of channels, teams, and agents. * Agent - the main role for processing incoming and outgoing calls. {% hint style="success" %} Find out what permissions each standard role includes ๐Ÿ‘‰Role permissions {% endhint %} You can choose one of the standard, pre-configured roles or create your own.
To create a new Role/edit an existing one, select Add Role or Copy Existing/Edit Role. {% hint style="warning" %} Standard roles cannot be changed or deleted. You can only assign them to users. {% endhint %} *** ## Create/Edit a Role ### Settings The main settings show the Role Name and Description.
1. **Role name** 2. **Description** *** ### Permissions **Permissions** are individual access rights that can be assigned to a specific role to control system functionality. There are two levels of permissions: * View - the user has access only to view the functionality, without the ability to make changes. * Edit - the user can both view and change the relevant functionality. {% hint style="success" %} Find out what access each permission provides ๐Ÿ‘‰[Permissions: list and description](/en/get-started/settings/roles-and-permissions/permissions-list-and-description.md) {% endhint %}
{% hint style="info" %} You can grant * access to an entire permission group (for example, Conversations), or * access to individual permissions within the group (for example, Conversations only). If you assign a permission that depends on another permission, the system automatically adds all the necessary related permissions. {% endhint %} *** ### Users The list of users who have been assigned the current role. Here you can add new users to this role. {% hint style="info" %} To change the role of a user who has already been assigned this role, go to: * settings of the role you want to assign; * or the profile of the corresponding agent in the list of users. More information - Create/Edit an Agent {% endhint %}