🔔Notifications
Notifications - notifications that appear at a user's workplace when certain events occur.
NovaTalks sends notifications for these events:
New message notification
when a new message is received in a dialog that is assigned to this agent
when the NovaTalks window is out of focus or collapsed
Assigned dialog notification
when a dialog is assigned to this agent
when the NovaTalks window is out of focus or collapsed
when an agent has a NovaTalks window open
New mention notification
when this agent is mentioned in a message by another agent in a dialog
when the NovaTalks window is out of focus or collapsed
when an agent has a NovaTalks window open
Each notification can have the following types of alerts:
Play sounds
Blinking tab icon
Pop-up message on the desktop
To enable notifications, users must select the desired alert types for each notification type at their workplace.
For the Pop-up message on the desktop alert type, make sure to enable it in your web browser settings. Otherwise, this alert type will not be available.
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