# Notifications

**Notifications** - notifications that appear at a user's workplace when certain events occur. 

NovaTalks sends notifications for these events:

<table data-full-width="false"><thead><tr><th width="166">Name</th><th width="202">Description</th><th>Notification is triggered</th></tr></thead><tbody><tr><td>New message notification</td><td>when a new message is received in a dialog that is assigned to this agent</td><td>when the NovaTalks window is out of focus or collapsed</td></tr><tr><td>Assigned dialog notification</td><td>when a dialog is assigned to this agent</td><td><p>when the NovaTalks window is out of focus or collapsed </p><p>when an agent has a NovaTalks window open</p></td></tr><tr><td>New mention notification</td><td>when this agent is mentioned in a message by another agent in a dialog</td><td><p>when the NovaTalks window is out of focus or collapsed</p><p>when an agent has a NovaTalks window open</p></td></tr></tbody></table>

Each notification can have the following types of alerts:

1. Play sounds
2. Blinking tab icon
3. Pop-up message on the desktop

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2F9YUJYyuErfvMXoSEXlmz%2Fimage.png?alt=media&#x26;token=b186527b-4daa-4fab-8c29-0e9c9b72fe99" alt=""><figcaption></figcaption></figure>

To enable notifications, users must select the desired alert types for each notification type at their workplace.

{% hint style="warning" %}
For the **Pop-up message on the desktop** alert type, make sure to enable it in your web browser settings. Otherwise, this alert type will not be available.
{% endhint %}


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