🔔Notifications

Notifications - notifications that appear at a user's workplace when certain events occur.

NovaTalks sends notifications for these events:

Name	Description	Notification is triggered
New message notification	when a new message is received in a dialog that is assigned to this agent	when the NovaTalks window is out of focus or collapsed
Assigned dialog notification	when a dialog is assigned to this agent	when the NovaTalks window is out of focus or collapsed when an agent has a NovaTalks window open
New mention notification	when this agent is mentioned in a message by another agent in a dialog	when the NovaTalks window is out of focus or collapsed when an agent has a NovaTalks window open

Each notification can have the following types of alerts:

1. Play sounds

2. Blinking tab icon

3. Pop-up message on the desktop

To enable notifications, users must select the desired alert types for each notification type at their workplace.

For the Pop-up message on the desktop alert type, make sure to enable it in your web browser settings. Otherwise, this alert type will not be available.