📝Custom attributes

Custom attributes list

Custom attributes allow you to create and assign additional attributes for a conversation or contact.

There are two subsections available in the Custom Attributes Conversation/ Contact section:

• Active - displays a list of active attributes;

• Deleted - displays a list of deleted attributes.

In the Active section, you can edit existing attributes and create new ones.

In the Deleted section, you can restore deleted attributes.

To create a new attribute/edit an existing one, select Add Custom Attribute/Edit Custom Attribute.

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Create/Edit a Custom Attribute

1. Applies to - selects an entity to which an attribute applies: conversation or contact.

2. Display Name

3. Key

4. Description

5. Type

Attribute type	Possible values
Text	Any values
Number	Only numbers
Link	Link
Date	Date selection
List	Selecting a value from a created list of possible values
Checkbox	True or False value selection

You can add attributes to a Conversation or Contact:

• Using the logic of the Chatbot;

• Manually by an agent.

System custom attributes of a Contact

The system has the following system custom attributes of a Contact:

Name	Key	Description	Type
Language	language	language	List
URL	browser_link	browser_link	Link
UTM Source	utm_source	utm_source	Text
UTM Medium	utm_medium	utm_medium	Text
UTM Campaign	utm_campaign	utm_campaign	Text
UTM Content	utm_content	utm_content	Text
UTM Term	utm_term	utm_term	Text
OS	OS	OS	Text
Browser	browser	browser	Text
IP	ip	ip	Text
Country	country	country	Text

System custom attributes of a Contact are used to record information about a customer who has contacted from the Website channel (More information - Online chat and website widget)