> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/settings/custom-attributes.md).

# Custom attributes

## Custom attributes list

Custom attributes — additional attributes that can be assigned to a Conversation or Contact.

<figure><img src="/files/DXP9hDUT9kjb8CGTjiVX" alt=""><figcaption></figcaption></figure>

In the Custom Attributes section for Conversation/Dialogue/Contact, two subsections are available:

* **Active** - displays a list of active attributes;
* **Deleted** - displays a list of deleted attributes.

In the Active section, you can edit existing attributes and create new ones.&#x20;

In the Deleted section, you can restore deleted attributes.

To create a new attribute/edit an existing one, select **Add Custom Attribute/Edit Custom Attribute.**

***

### Create/Edit a Custom Attribute

<figure><img src="/files/Z9a0lqZKnwxAGQ9fc8w2" alt=""><figcaption></figcaption></figure>

1. **Applies to** - Selection of the entity to which the attribute applies: Conversation, Dialogue, or Contact.&#x20;
2. **Display Name**
3. **Key**&#x20;
4. **Description**&#x20;
5. **Type**

<table><thead><tr><th width="253">Attribute type</th><th>Possible values</th></tr></thead><tbody><tr><td>Text</td><td>Any values</td></tr><tr><td>Number</td><td>Only numbers</td></tr><tr><td>Link</td><td>Link</td></tr><tr><td>Date</td><td>Date selection</td></tr><tr><td>List</td><td>Selecting a value from a created list of possible values</td></tr><tr><td>Checkbox</td><td>True or False value selection</td></tr></tbody></table>

{% hint style="info" %}
Attributes can be added to a **Conversation**, **Dialogue**, or **Contact** by:

* Using the logic of the [Chatbot](/en/get-started/settings/chatbots.md);
* Manually by an agent.&#x20;
  {% endhint %}

### System custom attributes of a Contact

The system has the following system custom attributes of a Contact:

<table><thead><tr><th>Name</th><th>Key</th><th width="191">Description</th><th>Type</th></tr></thead><tbody><tr><td>Language</td><td>language</td><td>language</td><td>List</td></tr><tr><td>URL</td><td>browser_link</td><td>browser_link</td><td>Link</td></tr><tr><td>UTM Source</td><td>utm_source</td><td>utm_source</td><td>Text</td></tr><tr><td>UTM Medium</td><td>utm_medium</td><td>utm_medium</td><td>Text</td></tr><tr><td>UTM Campaign</td><td>utm_campaign</td><td>utm_campaign</td><td>Text</td></tr><tr><td>UTM Content</td><td>utm_content</td><td>utm_content</td><td>Text</td></tr><tr><td>UTM Term</td><td>utm_term</td><td>utm_term</td><td>Text</td></tr><tr><td>OS</td><td>OS</td><td>OS</td><td>Text</td></tr><tr><td>Browser</td><td>browser</td><td>browser</td><td>Text</td></tr><tr><td>IP</td><td>ip</td><td>ip</td><td>Text</td></tr><tr><td>Country</td><td>country</td><td>country</td><td>Text</td></tr></tbody></table>

{% hint style="info" %}
System custom attributes of a Contact are used to record information about a customer who has contacted from the Website channel (More information - [Online chat and website widget](/en/get-started/settings/inboxes/website.md))
{% endhint %}