🪝Webhooks

Webhooks list

Webhooks are HTTP callbacks that are set up for each account. These are triggered when selected events occur (e.g., the status of a conversation is changed).

To add a new/edit an existing webhook, select Add new webhook/Edit webhook.

Create/Edit a Webhook

  1. Webhook URL - a URL to which a request will be sent.

  2. Events - events that will trigger a webhook:

  • Conversation status changed

  • Message created

  • Message updated

  • Assignee changed

  • Team changed

  1. Select inbox - an Inbox for which a webhook will be configured.

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