> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/settings/integrations/webhooks.md).

# Webhooks

## **Webhooks list**

**Webhooks** are HTTP callbacks that are set up for each account. These are triggered when selected events occur (e.g., the status of a conversation is changed). 

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FSJqDQvkKqOuXkcVFxHo3%2Fimage.png?alt=media&amp;token=9abb1e73-0fdd-4f11-b2fb-6a0ab985d57f" alt=""><figcaption></figcaption></figure>

To add a new/edit an existing webhook, select **Add new webhook/Edit webhook.**

***

## Create/Edit a Webhook

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FFHtJ78L2AI5qQLXApyXP%2Fimage.png?alt=media&amp;token=8c032e7e-7c99-4828-b7ca-257af9a2f1b3" alt=""><figcaption></figcaption></figure>

1. **Webhook URL** - a URL to which a request will be sent.&#x20;
2. **Authorization** – an authorization method that supports a target URL to protect data from unauthorized access.

* None – the request will be sent without additional authorization headers.
* Bearer – used to transmit a static API key or token.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FyjR4f802y5NuW7DW0TRN%2Fimage.png?alt=media&amp;token=15f67acb-5b3b-4aaf-bbe1-6806fb5787d8" alt=""><figcaption></figcaption></figure>

* Basic – uses the standard Login and Password scheme.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2Ff0yn5gArQl1S7KAJqicz%2FAuthorization%20form%20UI%20layout.png?alt=media&amp;token=d642834d-aaab-445c-9e38-644b37e6e715" alt=""><figcaption></figcaption></figure>

* Custom – allows you to specify the header name manually.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2Fh4x8QDDaRS0zOl4rjTEn%2Fimage.png?alt=media&amp;token=31f74ad2-df82-4a07-bec4-af218514da64" alt=""><figcaption></figcaption></figure>

3. **Events** – events that will trigger the webhook:

* Conversation status changed&#x20;
* Conversation substatus changed
* Message created&#x20;
* Message updated&#x20;
* Assignee changed&#x20;
* Team changed

4. **Select inbox** - an Inbox for which a webhook will be configured.