🪝Webhooks

Webhooks list

Webhooks are HTTP callbacks that are set up for each account. These are triggered when selected events occur (e.g., the status of a conversation is changed).

To add a new/edit an existing webhook, select Add new webhook/Edit webhook.

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Create/Edit a Webhook

1. Webhook URL - a URL to which a request will be sent.

2. Authorization – an authorization method that supports a target URL to protect data from unauthorized access.

• None – the request will be sent without additional authorization headers.

• Bearer – used to transmit a static API key or token.

• Basic – uses the standard Login and Password scheme.

• Custom – allows you to specify the header name manually.

1. Events – events that will trigger the webhook:

• Conversation status changed

• Conversation substatus changed

• Message created

• Message updated

• Assignee changed

• Team changed

1. Select inbox - an Inbox for which a webhook will be configured.