> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/conversations/conversation-panel/get-customer-data.md).

# Get customer data

NovaTalks has automated chatbot scenarios for gathering customer contact details: phone number and email. An agent can run this scenario during a conversation with a customer at any time. After the scenario is completed, the conversation will return to the agent in the Open status for further handling.

Scenarios can be launched by clicking a custom button in the Reply section or manually running a macro.

{% hint style="warning" %}
Features are available for messengers: Telegram, Viber public, Facebook.
{% endhint %}

***

## Getting a customer's phone number

The **Get Phone** function allows you to run a chatbot script to request a phone number. The phone number is sent using a messenger button.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2Fte0IPuH6deWSizatFNuW%2F%D0%94%D0%B8%D0%B7%D0%B0%D0%B9%D0%BD%20%D0%B1%D0%B5%D0%B7%20%D0%BD%D0%B0%D0%B7%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F%20(3).gif?alt=media&amp;token=29b0f782-4656-4aa2-95f8-9329acf8e7a5" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Text messages sent to a customer can be edited in a macro setting (For more details - [Macroses Get customer data](/en/get-started/settings/macros/macroses-get-customer-data.md))
{% endhint %}

After the scenario is completed, an agent will see the result of the scenario execution in a Private note: successful or unsuccessful.&#x20;

If a phone number is successfully obtained, it is recorded in a contact card in the Phone Number field.

***

## Getting a customer's email

The **Get Email** function allows you to run a chatbot script to request an email.&#x20;

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2Fo7qOAr6k5hS6mvUspAUS%2F%D0%94%D0%B8%D0%B7%D0%B0%D0%B9%D0%BD%20%D0%B1%D0%B5%D0%B7%20%D0%BD%D0%B0%D0%B7%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F%20(4).gif?alt=media&amp;token=a13db309-f85f-47bc-9c93-e6268b40f5f1" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Text messages sent to a customer can be edited in a macro setting (For more details - [Macroses Get customer data](/en/get-started/settings/macros/macroses-get-customer-data.md))
{% endhint %}

After the scenario is completed, an agent will see the result of the scenario execution in a Private note: successful or unsuccessful.&#x20;

If an email is successfully obtained, it is recorded in a contact card in the Email field.