# Conversation panel

The **Conversation panel** is essential for serving a customer and for viewing the history of a customer's inquiries within a conversation.

<figure><img src="/files/NdlWde3O0yqbm8iZv3LH" alt="" width="401"><figcaption></figcaption></figure>

1. **Client name**

   When you click on the icon, <img src="/files/lvvtcAFWtol5V06xthhQ" alt="" data-size="line"> a page with customer data opens (For more details - [Contact Card](/en/get-started/light-version-guide/conversations/contact-card.md)).&#x20;
2. **Conversation Statuses** (For more details - [Conversations Statuses and Substatuses](/en/get-started/light-version-guide/conversations/conversations-statuses-and-substatuses.md)) and the option to change a Status.
3. **History of a customer's inquiries within a conversation**
4. **Detailed information about a dialog within the selected conversation**. Contains:

* Dialog ID
* Labels
* Wrap-up Codes - an option for selecting and displaying Wrap-up Codes. You can assign multiple Wrap-up Codes to a single dialog. The list of Wrap-up Codes available for selection depends on the settings of Wrap-up Codes for a Team or Inbox (if no Team is assigned to the conversation). If they are not configured, the option is not available.

{% hint style="info" %}
An agent can assign Wrap-up Codes to a dialog during or after a conversation with a customer.

* If an agent selects Wrap-up Codes while handling a conversation, a pop-up window for selecting Wrap-up Codes does not appear when the agent resolves the conversation. The Conversation Status immediately changes to Resolved.&#x20;

* If an agent does not select Wrap-up Codes while handling a conversation, a pop-up window for selecting Wrap-up Codes appears when the agent resolves the conversation. The Conversation Status changes to After call work. After selecting and saving Wrap-up Codes or closing the pop-up window, the Conversation Status changes to Resolved.
  {% endhint %}

* Skills - a list of skills and their minimum rating that an agent must have to service a dialog.&#x20;

5. **Message input bar**
6. **Private note** - a field for entering a hidden note in a conversation that is not visible to a client but is available to system users.&#x20;
7. **Attachments**&#x20;
8. **Conversation actions** (For more details - [Conversation actions](/en/get-started/light-version-guide/conversations/conversation-actions.md)).


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