✅Agent status report

Agent status is a real-time report that displays the current status of each agent and the duration of time they have spent in that status.

Filters

General report filters - allow you to select 1 or more possible values of a parameter from a list:

• Select inboxes- filter by inboxes

• Select teams - filter by teams

Metrics

List of metrics available for display in the report:

Metric	Description
Agent	An agent name
Role	An agent role
Status	An agent status
Substatus	An agent substatus
Time instatus	Time spent in status

Change of agent status by administrator

An administrator can change an agent's status in the Status field by clicking the button. The Change status menu will then open, where you can select an agent's new status and substatus in the "Availability" section.

The status change is available for agents in the Online, Busy status.