# Agent status report

**Agent status** is a real-time report that displays the current status of each agent and the duration of time they have spent in that status.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FYKi4Pf61DQ2S0Dip9x4S%2Fimage.png?alt=media&#x26;token=119af39e-54b3-4413-b4b4-af5a193ab11b" alt=""><figcaption></figcaption></figure>

## Filters

**General report filters** - allow you to select 1 or more possible values of a parameter from a list:

* **Select inboxes**- filter by inboxes
* **Select teams** - filter by teams

## Metrics

List of metrics available for display in the report:

<table><thead><tr><th width="238">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Agent</td><td>An agent name</td></tr><tr><td>Role</td><td>An agent role</td></tr><tr><td>Status</td><td>An agent status</td></tr><tr><td>Substatus</td><td>An agent substatus </td></tr><tr><td>Time instatus</td><td>Time spent in status</td></tr></tbody></table>

### Change of agent status by administrator

An administrator can change an agent's status in the Status field by clicking the button<img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FKeVfEryvr2HRJKCXrSpF%2Fimage.png?alt=media&#x26;token=d4b09999-4c8e-46cb-9e6b-a52bff42c4e6" alt="" data-size="line">. The Change status menu will then open, where you can select an agent's new status and substatus in the "Availability" section.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2F0hmOtvzVSuzO5NgGdnjT%2Fimage.png?alt=media&#x26;token=87934917-8df5-4a9e-a8d6-f80148d10967" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The status change is available for agents in the **Online, Busy** status.
{% endhint %}


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