> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/reports/online-reports/agent-status.md).

# Agent status report

**Agent status** is a real-time report that displays the current status of each agent and the duration of time they have spent in that status.

<figure><img src="/files/OxWY4ystSwlfjdAG6whf" alt=""><figcaption></figcaption></figure>

## Filters

**General report filters** - allow you to select 1 or more possible values of a parameter from a list:

* **Select inboxes**- filter by inboxes
* **Select teams** - filter by teams

## Metrics

List of metrics available for display in the report:

<table><thead><tr><th width="238">Metric</th><th>Description</th></tr></thead><tbody><tr><td>Agent</td><td>An agent name</td></tr><tr><td>Role</td><td>An agent role</td></tr><tr><td>Status</td><td>An agent status</td></tr><tr><td>Substatus</td><td>An agent substatus </td></tr><tr><td>Time instatus</td><td>Time spent in status</td></tr></tbody></table>

### Change of agent status by administrator

An administrator can change an agent's status in the Status field by clicking the button<img src="/files/fQo5NYjjnAZn7SKL2Y4w" alt="" data-size="line">. The Change status menu will then open, where you can select an agent's new status and substatus in the "Availability" section.

<figure><img src="/files/sNH59rPZ2tyiJbzLLzxd" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The status change is available for agents in the **Online, Busy** status.
{% endhint %}