Agent status report
Last updated
Last updated
Agent status is a real-time report that displays the current status of each agent and the duration of time they have spent in that status.
General report filters - allow you to select 1 or more possible values of a parameter from a list:
Select inboxes- filter by inboxes
Select teams - filter by teams
List of metrics available for display in the report:
Agent
An agent name
Role
An agent role
Status
An agent status
Substatus
An agent substatus
Time instatus
Time spent in status
The status change is available for agents in the Online, Busy status.
An administrator can change an agent's status in the Status field by clicking the button. The Change status menu will then open, where you can select an agent's new status and substatus in the "Availability" section.
