> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/light-version-guide/conversations/conversation-actions.md).

# Conversation Actions

The Conversation actions menu includes features:

<figure><img src="/files/bLz5KAugUcCfPm7FJ3iX" alt="" width="389"><figcaption></figcaption></figure>

1. **Assigned agent** - an agent that is assigned to a conversation. Choose the appropriate option from the drop-down list to assign a conversation to another or no agent.
2. **Assigned team** - a team that is assigned to a conversation. Choose the appropriate option from the drop-down list to assign a conversation to another or no team.&#x20;
3. **Conversation labels.**  A conversation can have 1, several, or no labels attached.
4. **Snooze conversation** - the option to change the Conversation status to **Snoozed Until**. This status is used when an agent needs more time to resolve a customer's request.