🗃️Conversation Actions
The Conversation actions menu includes features:
Assigned agent - an agent that is assigned to a conversation. Choose the appropriate option from the drop-down list to assign a conversation to another or no agent.
Assigned team - a team that is assigned to a conversation. Choose the appropriate option from the drop-down list to assign a conversation to another or no team.
Conversation labels. A conversation can have 1, several, or no labels attached.
Snooze conversation - the option to change the Conversation status to Snoozed Until. This status is used when an agent needs more time to resolve a customer's request.
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