🗃️Conversation Actions

The Conversation actions menu includes features:

1. Assigned agent - an agent that is assigned to a conversation. Choose the appropriate option from the drop-down list to assign a conversation to another or no agent.

2. Assigned team - a team that is assigned to a conversation. Choose the appropriate option from the drop-down list to assign a conversation to another or no team.

3. Conversation labels. A conversation can have 1, several, or no labels attached.

4. Snooze conversation - the option to change the Conversation status to Snoozed Until. This status is used when an agent needs more time to resolve a customer's request.