Knowledge Base NovaTalks
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  • ↗️Get started!
    • 🔐Login
    • 🧑‍🔧Profile settings
    • 🗨️Conversations
      • 📄Conversations list
      • 🟣Conversation Statuses and Substatuses
      • 📤Conversation panel
        • 🪄AI Assistant
        • 📱Get customer data
        • HSM templates in the WhatsApp Business API
      • 🪪Contact card, Conversation information and Conversation actions
        • 📬New dialog
      • ➕Dashboard Apps panel
        • 📞NovaTalks Phone
        • 🎥Web-Call
    • 📒Contacts
    • 📈Reports
      • ⏱️Online reports
        • ✅Agent status report
        • 👥Agent Overview Report
        • 🧑‍🤝‍🧑Team Overview Report
        • 📥Inbox Overview Report
      • 🕒Historical reports
        • 👥Agent Overview Sum Report
        • 🧑‍🤝‍🧑Team Overview Sum Report
        • 📥Inbox Overview Sum Report
        • 🟢Agent Availability Sum Report
        • 😊Agent CSAT Sum Report
        • 🆗Agent Availability Detail Report
        • 🤩CSAT Detail Report
        • 💬Dialogs Detail Report
        • 💭Messages Detail Report
        • 🏷️Tags Detail Report
    • 🔔Outgoing campaigns
      • 📤Campaigns
      • 📄Contact list
      • 🔁Attempt control
      • ⚙️Dialer settings
    • 🛠️Settings
      • 👥Agents
      • 🧑‍🤝‍🧑Teams
      • 📥Inboxes
        • 💻Online chat and widget on a website
        • ⛓️API channel
        • 📧Email
        • 🤳Call
        • Telegram by phone
          • ⚠️Restrictions and limits
        • Viber by Phone
          • ⚠️Restrictions and limits
      • 🌟Skills
      • 🏷️Labels
      • 📝Custom attributes
      • 📆Calendars
      • 🤖Chatbots
      • 🔌Automation
      • 🛞Macros
        • 🪄Macroses AI
        • 📱Macroses Get customer data
      • ✍️Canned Responses
      • 📑Wrap-Up Codes
      • ⚡Integrations
        • 🪝Webhooks
        • 🧩Dashboard apps
        • 🪄AI
      • 🔔Notifications
      • ⚙️Account settings
    • 📙Light Version Guide
      • 🔐Login
      • 🛠️Settings
      • 🗨️Conversations
        • 📤Conversation panel
        • 🟣Conversations Statuses and Substatuses
        • 🪪Contact card
        • 🗃️Conversation Actions
    • 🔗Connecting messengers
      • Connecting Whatsapp Business
      • Connecting Viber
    • ❓FAQ
      • 🔢Dialog utilization and an agent utilization calculation
      • 📞IP telephony
        • ⚙️Connecting IP telephony
        • 🎯Advantages of IP telephony compared to GSM gateways
        • 📲How to retain customers when transitioning from a GSM Gateway to IP Telephony
  • 🤝Terms of support for NovaTalks
    • 🗿Standard
    • ⭐Advanced
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