🔁Attempt control

The Attempts control subsection is used to configure attempts management. It is used in case of unsuccessful outgoing interactions (for example, failure to send, conversation is in the Open status, etc.) to plan the next attempts or close the contact.

1. Attempt control name

2. Maximum attempts per:

   • contact - the number of attempts that the system can make on all communication units of the contact

   • conversation - the number of attempts that the system can make within one conversation of a contact

   • social networks - the number of attempts that the system can make for all communication units of the contact with the type of social network

   • email - the number of attempts that the system can make to all communication units of a contact with the email type

   • call - the number of attempts that the system can make to all communication units of a contact with the call type

3. Minimum minutes before the next attempt, min - the minimum amount of time (min) after which the outgoing activity can be retried.

4. Dialer attempt category control - setting up attempts depending on the type of outgoing activity completion. For example, for the busy completion type (the call is in the Open status), you can configure your maximum number of attempts and the time of the next attempt. These settings are optional and are usually used for the Call conversation type.