🔁Attempt control

The Attempts control subsection is used to configure attempts management. It is used in case of unsuccessful outgoing interactions (for example, failure to send, conversation is in the Open status, etc.) to plan the next attempts or close the contact.

1. Attempt control name

2. Maximum attempts per:

   • contact - the number of attempts that the system can make on all communication units of the contact

   • conversation - the number of attempts that the system can make within one conversation of a contact

   • social networks - the number of attempts that the system can make for all communication units of the contact with the type of social network

   • email - the number of attempts that the system can make to all communication units of a contact with the email type

   • call - the number of attempts that the system can make to all communication units of a contact with the call type

3. Minimum minutes before the next attempt, min - the minimum amount of time (min) after which the outgoing activity can be retried.

4. Dialer attempt category control - settings for the number of attempts based on the type of outbound activity completion. For example, for the completion type busy (for calls — the client is busy; for social networks/email — the conversation remains in Open status), you can configure the maximum number of attempts and the time for the next attempt. These settings are optional and are usually applied for the Call conversation type.