# Wrap-Up Codes

**Wrap-Up codes** are codes that agents use to classify customer dialogs. Each dialogue can be assigned one or more Wrap-Up Codes that reflect the main reason or characteristic of a customer enquiry (e.g., account inquiry, technical support, product question, etc.). 

There are two subsections in the Wrap-Up Codes section: 

* **Active** - displays a list of active Wrap-Up Codes; 
* **Deleted** - displays a list of deleted Wrap-Up Codes. 

In the Active subsection, you can edit existing and create new Wrap-Up Codes. 

In the Deleted subsection, you can restore deleted Wrap-Up codes.

<figure><img src="https://2498134934-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5yF7NRiGknx3Bqj4OgYA%2Fuploads%2FB6kKkvMAfiBTOAKOjmyh%2Fimage.png?alt=media&#x26;token=b4f937b9-b0da-45f5-af14-29f3298d0e33" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To make a Wrap-Up Code available for users to select during a conversation handling, you need to enable the Wrap-Up Codes option in an Inbox/Team settings (for the relevant conversation type) and select the required Wrap-Up Codes. For more details, see [Team settings](https://help.novatalks.com.ua/en/get-started/teams#settings-for-conversation-types) / [Inbox settings](https://help.novatalks.com.ua/en/get-started/settings/inboxes).&#x20;

The selected list of Wrap-Up Codes will be displayed to agents for selection in a dialog assigned to that Inbox/Team.
{% endhint %}


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