> For the complete documentation index, see [llms.txt](https://help.novatalks.com.ua/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations.md).

# Conversations

The **Conversations** page displays all dialogues that match the applied filter.

<figure><img src="/files/vy7nZePDLLBY4pNC5dPP" alt=""><figcaption></figcaption></figure>

1. Conversation filters by:

* Assigned type
* Conversation status
* Channel
* Team

{% hint style="info" %}
To reset filters, press the corresponding button.
{% endhint %}

2. **Messenger icon** — messenger from which the client sent the message
3. **Channel name**
4. **Client name**
5. **Conversation tags**
6. **Accept/decline conversation** — displayed if the conversation is assigned to a logged-in agent and for a Team or Channel (if the Auto-Answer setting is disabled for the conversation).

{% hint style="warning" %}
If an agent declines a conversation or does not accept it within the specified timeout, the conversation returns to the beginning of the queue for the assigned Team, and the agent switches to **Busy** status with substatus **Not responding**. New conversations are not assigned to the agent until they return to **Online** status.
{% endhint %}

Clicking on a conversation opens the **Chat Window**.

{% hint style="info" %}
Conversations with type **Call** are view-only.

Conversations with type **Email** are not displayed.
{% endhint %}

7. [**New conversation**](/en/get-started/light-version-guide/conversations/new-dialog.md) — allows agents to initiate a chat or call with a new client without creating or searching for a contact.