# Conversations

The **Conversations** page displays all dialogues that match the applied filter.

<figure><img src="/files/vy7nZePDLLBY4pNC5dPP" alt=""><figcaption></figcaption></figure>

1. Conversation filters by:

* Assigned type
* Conversation status
* Channel
* Team

{% hint style="info" %}
To reset filters, press the corresponding button.
{% endhint %}

2. **Messenger icon** — messenger from which the client sent the message
3. **Channel name**
4. **Client name**
5. **Conversation tags**
6. **Accept/decline conversation** — displayed if the conversation is assigned to a logged-in agent and for a Team or Channel (if the Auto-Answer setting is disabled for the conversation).

{% hint style="warning" %}
If an agent declines a conversation or does not accept it within the specified timeout, the conversation returns to the beginning of the queue for the assigned Team, and the agent switches to **Busy** status with substatus **Not responding**. New conversations are not assigned to the agent until they return to **Online** status.
{% endhint %}

Clicking on a conversation opens the **Chat Window**.

{% hint style="info" %}
Conversations with type **Call** are view-only.

Conversations with type **Email** are not displayed.
{% endhint %}

7. [**New conversation**](/en/get-started/light-version-guide/conversations/new-dialog.md) — allows agents to initiate a chat or call with a new client without creating or searching for a contact.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.novatalks.com.ua/en/get-started/crm-light-version-guide/conversations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.